IT Support Technician

David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support for their Lisbon office.

Location : Lisbon, Portugal

Employment type : Full-time

DUTIES AND RESPONSIBILITIES :

• Provide support to small and medium sized businesses using various channels (chat, email and telephone)
• Provide pre and post-sales support for all self-service products
• Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
• Identify trends and solve problems facing multiple SMB clients
• Deliver a positive attitude towards the brand
• Maintain and update all job-related administrative forms.

REQUIREMENTS :

• Native / fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
• Minimum 6 months experience in Customer service roles
• Knowledge of advertisement industry will be considered as an advantage
• Eligible to work in EU or Portuguese residency status
• Computer literate with sound knowledge of Microsoft Office package
• Resourceful personality that can adapt and remain calm in all situations
• Ability to work independently, while being team player at the same time
• Able to work rotating shifts

OFFER :

• 5 shifts a week, 8 hours each, covering Monday to Sunday 24 / 7 line operating hours
• Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance is available
• Affordable accomodation provided by the employer
• Sponsored yearly flight back home
• Training paid about 50%
• A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
• Guidance and tools to reach your full potential
• Relocation support with a room for candidates from further away