IT Support Analyst

At SIXHUNTERS, we are seeking an IT Support Analyst for an international food business.

TASKS

1. Manage service and support requests, resolve tickets and/or assign tickets to relevant European infrastructure technicians or 3rd Parties, and follow the life cycle as Owner of all requests from initial logging to close and confirmation with the customer.
2. Troubleshoot and resolve desktop and server problems, diagnose and solve hardware and software incidents and problems.
3. Escalate problems to colleagues in other IT Teams where necessary.
4. Work with a variety of business and technical teams and 3rd parties to enhance IT service.
5. Contribute & maintain documentation for local IT policies, processes, and procedures.
6. Work to agreed SLA thresholds for incidents, service requests, and problems.
7. Prioritize and manage several open cases and mini projects simultaneously.
8. Establish a good working relationship with both company business stakeholders in Madrid and the wider Group of IT colleagues across the company.
9. Keep up to date with IT skills and appropriate certifications.
10. Monitor IT systems and backups.

REQUIREMENTS

MAIN REQUIREMENTS

1. University degree in IT.
2. Minimum 3-5 years of working experience in similar tasks and responsibilities in the food industry or similar fast-paced manufacturing environment.
3. Experience and knowledge of both Apple iOS and Android devices.
4. Experience with Malware and anti-virus technologies such as Symantec Endpoint Protection and Cisco Anti-Malware Protection (AMP).
5. Fluent in English and Spanish.

REQUIRED SKILLS

1. Communicative.
2. Ability to adapt to change.
3. Tolerance of frustration.
4. Cooperative.
5. Detail oriented.

LOCATION

Madrid