IT Operation Service Lead

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Dormer Pramet is looking for an IT Operation Service Lead.

This position can be located anywhere in Czech Republic, Poland, Slovakia, Spain, Malaysia or India.

Dormer Pramet is a global manufacturer and supplier of tools for the metal cutting industry, with a truly international presence and sales offices in 20 countries. Our skills and products solve engineering challenges across many industry sectors, including maintenance and repair operations, as well as general engineering through to heavy machining, railway, and airframe assembly.

Customer Focus, Innovation, Fair Play, and Passion to Win are our values that build the foundation of our brand and company.

At Dormer Pramet, our purpose is to build on the company’s heritage and success to innovate our way into the future. By keeping a long-term focus in everything we do, we can support our ambitions to grow manufacturing and prosperity for all. This brings jobs, with opportunities for both growth and security.

We share our deep knowledge and experience to build great relationships with industry partners, employees, and the community. We focus on improving the environment we work in and believe that everyone should feel empowered to deliver success. In return, we promise a rewarding career with flexible working options, excellent opportunities for development and progression.

JOB SUMMARY

At Dormer Pramet, IT is positioned as a trusted technology partner and efficient service provider to the business. The IT Operation Service Lead plays a pivotal role in completing the IT service cycle. This position is integral in overseeing product performance, enhancing product quality, and ensuring the proper development and adherence to service governance. This role is part of the IT Management Team.

In return, Dormer Pramet offers an opportunity for you to grow and develop your skills and knowledge with one of the world’s leading engineering groups.

MAIN RESPONSIBILITIES

1. Develop a service catalogue at the divisional level by collaborating closely with stakeholders.
2. Establish a global service model aligned with stakeholders across the organization, ensuring efficient management and registration of new service offerings.
3. Implement robust processes and tools facilitating service provisioning for the business.
4. Generate service reports by monitoring all products used within the division.
5. Collaborate with stakeholders to ensure efficient handling of tickets.
6. Work closely with stakeholders to enhance service performance.
7. Conduct analysis on service performance, providing constructive feedback and advice to service owners for improvement.
8. Monitor service costs in collaboration with the business controller and relevant stakeholders.
9. Ensure seamless transfer of deliverables to the corresponding service team.
10. Develop a knowledge base and repository for IT assets.
11. Integrate IT operational service considerations into estimations for new initiatives.
12. Offer support and guidance to product/system owners on service level agreements.
13. Communicate effectively with stakeholders regarding system performance.

PROFILE

Degree in a relevant field and previous experience as an IT Operations Service Lead would be an advantage.

Possess strong business acumen with a customer-centric approach.

10+ years of experience in IT, encompassing IT solution maintenance, support, service delivery, and product management.

Proficient in agile methodologies with a strong execution capability.

Familiarity with ITIL is advantageous.

HOW TO APPLY

Please submit all applications in English.

Interested in the challenge? Please click the ‘apply now’ button below or call us to find out more. For further information, visit our website, Job ID R0062569.