IT Cloud Support (Azure), santiago de compostela

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Client:

Capitole

Location:

FULLREMOTE

Job Category:

Other

EU work permit required:

Yes

Job Reference:

6662698451781812224324630

Job Views:

2

Posted:

11.03.2025

Expiry Date:

25.04.2025

Job Description:

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Cloud Support (Azure)? We have an exciting opportunity to lead and empower a multicultural team.

Experience: +4 years of experience in Service Desk/Service Operation related activities.

Skills:

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g. Jira, Freshdesk).
• Experience of working with 3rd party software vendors.
• Experience with Cloud Environment/Infrastructure (Azure preferred)
• Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g. HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application insights)

Primary Responsibilities:

• Single point of contact for user incidents.
• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA).
• Evaluate incidents related to escalation and problem solution initiation.
• Analyze root cause when possible and provide workarounds in case of errors.
• Track and resolve 1st Level incidents; assign to 2nd Level Support if no immediate solution is found.
• Monitor incidents, push solutions, and keep users informed.
• Prioritize service requests and fulfill them according to work instructions.
• Close service requests and inform requesters about fulfillment.

Other Responsibilities:

• Advise end users on hardware and software usage.
• Consult Service/Application Owners regarding support topics.
• Administer user credentials and accounts.
• Monitor and report on running services, including availability, capacity, and quality.
• Implement measures to resolve or escalate recurring issues.

Technical Knowledge/Accountabilities:

• Knowledge of Microsoft Azure Platform (Portal and basic CLI commands).
• Knowledge of ADLS Gen2 Storage Accounts.
• Knowledge of Windows and Linux VMs (Bash, Powershell).
• Knowledge of Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
• Knowledge of Azure Networking (Azure Vnets, NSGs, Proxies, and FW).
• Basic Knowledge of Azure SaaS (Databricks and ADF).
• Basic Knowledge of Azure DevOps (Connection to Azure resources).
• Basic Knowledge of Infrastructure as Code (Terraform or similar).
• Experience with container management (Docker, Kubernetes).
• Automation/Scripting skills to streamline tasks.

Benefits:

• Budget of 1.200€ in individual training for technological events, books, trainings, certifications, etc.
• Monthly follow-up with your Business Manager and Talent Manager for continuous feedback.
• Remote work with the option to work from Capitole offices in Madrid or Barcelona.
• Flexible working hours to help reconcile professional and family life.
• Private medical insurance with Sanitas paid in full by Capitole.
• Flexible remuneration (restaurant tickets, transport, and/or childcare).
• Gym membership with WELLHUB.
• Discounts on major brands for employees through Club Capitole.

Get to know the whole family:

• Team Buildings every two months.
• Football, Padel, and Running teams sponsored by Capitole.
• Technological communities for knowledge sharing.

Don't hesitate to send us your profile, we are looking forward to meeting you!