IT Cloud Support (Azure), huesca

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Cloud Support (Azure)? We have an exciting opportunity to lead and empower a multicultural team.

Experience: +4 years of experience in Service Desk/Service Operation related activities.

Skills:

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g. Jira, Freshdesk, Remedy).
• Experience of working with 3rd party software vendors.
• Experience with Cloud Environment/Infrastructure (Azure preferred)
• Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g. HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights)

Responsibilities:

• Primary point of contact for user questions and for the reporting of incidents in the system.
• Ensure a smooth incident and service request processing.
• Single point of contact of users for incidents.
• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA).
• Evaluate incidents related to escalation and problem solution initiation.
• Analyze root cause when possible and workarounds in case of errors.
• Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
• Interface towards 2nd Level contacts within IT and supplier.
• Monitor incident, push incident solution and keep inform the user.
• Verify solution if needed with the user.
• Prioritize service requests.
• Fulfill service request according to work instructions and forward service request to responsible unit.
• Inform requester about request fulfillment.
• Close service requests.

Others:

• Advise end users on hardware and software usage.
• Consult Service/Application Owner related to support topics.
• Administration of user credentials and user accounts.
• Monitor and report running services, e.g. availability, capacity, and quality.
• Implement measures to resolve or escalate issues in the event of recurring incidents.
• Manage operation and event logs (incl. classification).

Technical knowledge/Accountabilities:

• Knowledge in Microsoft Azure Platform (Portal and basic CLI commands).
• Knowledge in ADLS Gen2 Storage Accounts.
• Knowledge in Windows and Linux VMs (Bash, Powershell).
• Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
• Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW).
• Basic Knowledge in Azure SaaS (Databricks and ADF).
• Basic Knowledge in Azure Devops (Connection to Azure resources).
• Basic Knowledge with Infrastructure as Code (Terraform or similar).
• Experience with container management (Docker, Kubernetes).
• Automation/Scripting skills to streamline tasks.

Location: FULLREMOTE

Schedule: flexible. Friday intensive.

For this you will have:

• Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).
• Follow-up with your Business Manager and Talent Manager every month for continuous feedback.
• Remote work, with the option to work from the Capitole offices in Madrid or Barcelona if preferred.
• Flexible working hours to help you reconcile your professional/family life.
• Private medical insurance with Sanitas paid in full by Capitole.
• Flexible remuneration (restaurant tickets, transport and/or childcare).
• WELLHUB (Gymforless).
• Discounts on major brands for employees (Club Capitole).

Get to know the whole family:

• Team Buildings every two months - don't miss the summer party or the Christmas dinner!
• Football, Padel, and Running team sponsored by Capitole.
• Technological communities for you to share your knowledge and ideas with the other teams.

Don't hesitate to send us your profile, we are looking forward to meeting you!