IT Cloud Support (Azure), huesca

Sé de los primeros solicitantes.
JR Spain
Huesca
A distancia
EUR 30.000 - 50.000
Sé de los primeros solicitantes.
Hace 5 días
Descripción del empleo

Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Cloud Support (Azure)? We have an exciting opportunity to lead and empower a multicultural team.

Experience: +4 years of experience in Service Desk/Service Operation related activities.

Skills:

  • Help Desk, Expert.
  • Incident and Service Request Management, Expert.
  • Ticketing Systems (e.g. Jira, Freshdesk, Remedy).
  • Experience of working with 3rd party software vendors.
  • Experience with Cloud Environment/Infrastructure (Azure preferred)
  • Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU).
  • Basic experience with Cloud-based Analytics tools (e.g. HDI R, HDI Spark, Data Bricks).
  • Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights)

Responsibilities:

  • Primary point of contact for user questions and for the reporting of incidents in the system.
  • Ensure a smooth incident and service request processing.
  • Single point of contact of users for incidents.
  • Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA).
  • Evaluate incidents related to escalation and problem solution initiation.
  • Analyze root cause when possible and workarounds in case of errors.
  • Track and resolve 1st Level incidents if possible. If no immediate solution found, assign the incident ticket to the corresponding 2nd Level Support.
  • Interface towards 2nd Level contacts within IT and supplier.
  • Monitor incident, push incident solution and keep inform the user.
  • Verify solution if needed with the user.
  • Prioritize service requests.
  • Fulfill service request according to work instructions and forward service request to responsible unit.
  • Inform requester about request fulfillment.
  • Close service requests.

Others:

  • Advise end users on hardware and software usage.
  • Consult Service/Application Owner related to support topics.
  • Administration of user credentials and user accounts.
  • Monitor and report running services, e.g. availability, capacity, and quality.
  • Implement measures to resolve or escalate issues in the event of recurring incidents.
  • Manage operation and event logs (incl. classification).

Technical knowledge/Accountabilities:

  • Knowledge in Microsoft Azure Platform (Portal and basic CLI commands).
  • Knowledge in ADLS Gen2 Storage Accounts.
  • Knowledge in Windows and Linux VMs (Bash, Powershell).
  • Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
  • Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies and FW).
  • Basic Knowledge in Azure SaaS (Databricks and ADF).
  • Basic Knowledge in Azure Devops (Connection to Azure resources).
  • Basic Knowledge with Infrastructure as Code (Terraform or similar).
  • Experience with container management (Docker, Kubernetes).
  • Automation/Scripting skills to streamline tasks.

Location: FULLREMOTE

Schedule: flexible. Friday intensive.

For this you will have:

  • Budget of 1.200€ in individual training for you to use it in whatever you want (technological events, books, trainings, certifications, etc.).
  • Follow-up with your Business Manager and Talent Manager every month for continuous feedback.
  • Remote work, with the option to work from the Capitole offices in Madrid or Barcelona if preferred.
  • Flexible working hours to help you reconcile your professional/family life.
  • Private medical insurance with Sanitas paid in full by Capitole.
  • Flexible remuneration (restaurant tickets, transport and/or childcare).
  • WELLHUB (Gymforless).
  • Discounts on major brands for employees (Club Capitole).

Get to know the whole family:

  • Team Buildings every two months - don't miss the summer party or the Christmas dinner!
  • Football, Padel, and Running team sponsored by Capitole.
  • Technological communities for you to share your knowledge and ideas with the other teams.

Don't hesitate to send us your profile, we are looking forward to meeting you!

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