IT Cloud Support (Azure), euskadi

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Capitole Consulting keeps growing and we want to do it with you!

Are you a passionate IT Cloud Support (Azure)? We have an exciting opportunity to lead and empower a multicultural team.

Experience: +4 years of experience Service Desk/Service Operation related activities.

Skills:

• Help Desk, Expert.
• Incident and Service Request Management, Expert.
• Ticketing Systems (e.g. Jira, Freshdesk, Remedy, get.IT).
• Experience of working with 3rd party software vendors.
• Experience with Cloud Environment/Infrastructure (Azure preferred)
• Basic experience with cloud-based Visualization tools (e.g. Tableau, DataIKU).
• Basic experience with Cloud-based Analytics tools (e.g. HDI R, HDI Spark, Data Bricks).
• Monitoring and logging experience (Azure Monitor, Log Analytics, Application Insights).

Basic experience with big data compute tools (e.g. Data Science VMs, WebApps, etc.).

Primary point of contact for user questions and for the reporting of incidents in the system. Ensure a smooth incident and service request processing. Project/activity for the engagement.

• Single point of contact for users for incidents.
• Record and categorize incidents with qualified information in ticketing tool (ServiceNow, JIRA).
• Complete incidents recorded by the users with qualified information.
• Evaluate incidents related to escalation and problem solution initiation.
• Analyze root cause when possible and workarounds in case of errors.
• Track and resolve 1st Level incidents if possible. If no immediate solution is found, assign the incident ticket to the corresponding 2nd Level Support.
• Interface towards 2nd Level contacts within IT and supplier.
• Monitor incidents, push incident solutions, and keep the user informed.
• Verify solutions if needed with the user.
• Prioritize service requests.
• Fulfill service requests according to work instructions and forward service requests to the responsible unit.
• Inform requester about request fulfillment.
• Close service requests.

Others:

• Advise end users on hardware and software usage.
• Consult Service/Application Owner related to support topics.
• Administration of user credentials and user accounts.
• Monitor and report on running services, e.g. availability, capacity, and quality. Creation and analysis of incident reports, identification of weaknesses and initiation of improvement measures.
• Implement measures to resolve or escalate issues in the event of recurring incidents.
• Manage operation and event logs (including classification).

Observe and keep an eye on new technologies for the further development and improvement of existing tools and processes.

Technical knowledge/Accountabilities:

• Knowledge in Microsoft Azure Platform (Portal and basic CLI commands).
• Knowledge in ADLS Gen2 Storage Accounts.
• Knowledge in Windows and Linux VMs (Bash, Powershell).
• Knowledge in Azure AD Identity & Access Management (Service Principal authentication and RBAC configuration).
• Knowledge in Azure Networking (Azure Vnets, NSGs, Proxies, and FW).
• Basic Knowledge in Azure SaaS (Databricks and ADF).
• Basic Knowledge in Azure DevOps (Connection to Azure resources).
• Basic Knowledge with Infrastructure as Code (Terraform or similar).
• Experience with container management (Docker, Kubernetes).
• Automation/Scripting skills to streamline tasks.

Or similar experience:

• Experience with Azure supporting services.
• Experience with ADLS.
• Experience with Azure Data Factory.

Location: FULLREMOTE

Schedule: flexible. Friday intensive.

We're great, but with you we'll be even better.

For this you will have:

• Budget of 1.200€ in individual training for you to use in whatever you want (technological events, books, trainings, certifications, etc.).
• Follow-up with your Business Manager and Talent Manager every month for continuous feedback.
• Remote work, with the option to work from the Capitole offices in Madrid or Barcelona if preferred.
• Flexible working hours to help you reconcile your professional/family life.
• Private medical insurance with Sanitas paid in full by Capitole.
• Flexible remuneration (restaurant tickets, transport, and/or childcare).
• WELLHUB(Gymforless).
• Discounts on major brands for employees (Club Capitole).

Get to know the whole family:

• Team Buildings every two months - don't miss the summer party or the Christmas dinner!
• Football, Padel, and Running team sponsored by Capitole.
• Technological communities for you to share your knowledge and ideas with the other teams; sharing internal knowledge is essential!

See what people are saying about us here.

Don't hesitate to send us your profile, we are looking forward to meeting you!