Implementation Specialist

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth, while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

We are seeking a CS Implementation Specialist to join our team!

Please note that this position is temporary for 7 months (ML replacement).

Responsibilities:

• Assisting customers with implementation of Rentals United products and services.
• Giving users detailed account directions.
• Recording and solving customer problems and queries.
• Understanding customer business.
• Enabling connection to the different OTAs.
• Providing advisory on OTAs, services, and products.
• Reading reports and providing simple recommendations on how to improve ROI and expand OTA visibility.
• Providing full information and access to new features and add-ons offered by RU.
• Developing and maintaining collaborative relationships with key clients.
• Establishing and maintaining active and constructive relationships with other teams in the organization to achieve better results.
• Taking feedback from customers and sharing it with support teams.
• Working with different CRM systems (Data Studio & Hubspot) and organizing daily records to keep track of the full management cycle.

Minimum Requirements:

• Proficiency in English + second language at a business level (Spanish, French, Italian).
• Technical background - understanding of SaaS products.
• Self-managed, customer and business-oriented.
• Good understanding of current and future business goals.
• Knowledge of MS Office mainly for reporting and documentation.
• Experience with CRM systems (previous work with Hubspot is a plus).
• Organized with daily records.
• This position is temporary (7 months).

Additionally (nice to have):

• 2 years of knowledge in selling SaaS solutions, doing account/support with B2B/B2C clients, and selling e-commerce solutions.
• Understanding of the Vacation Rental Business, Property Management Software, Vacation Rental Sites, or Online Travel Agencies.