ICT Auditor Iberia

Shiji Group provides software solutions and services for the hospitality, food service, retail, and entertainment industries, ranging from hotel management solutions to food and beverage and retail systems, payment gateways, data management, online distribution, and more. Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants, and 600,000 retail outlets. Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.

Job Description

Oversee all aspects of planning, reporting, forecasting, and quota management for the sales function.

Ensure accurate and timely delivery of sales insights and reporting for leadership and regional teams.

Manage and mentor a team of 6 Sales Operations professionals.

Drive skill development within the team to master internal tools, enabling effective support for the sales organization.

Serve as a key liaison with global teams to identify and implement tools and process improvements.

Process Optimization

Optimize and simplify sales processes to drive efficiency and productivity across the organization.

Promote cross-functional collaboration to ensure alignment and buy-in from stakeholders across departments.

Identify opportunities to implement automation tools to streamline workflows.

Ensure that the internal sales handbook & documentation is up to date.

Strategic Decision-Making

Provide data-driven insights and recommendations to inform the decision-making process for the global sales organization.

Develop performance metrics to measure and improve activities that drive sales productivity.

Onboarding & Training

Design and oversee effective onboarding programs to integrate new hires into the sales team.

Implement ongoing coaching, training, and development initiatives to support learning and growth.

Goal Setting & Execution

Partner with the SVP of the region and regional Sales Directors to define annual sales goals.

Support day-to-day execution to ensure alignment with strategic priorities and targets.

Data & Insights

Analyze and recognize trends in sales data to refine operational models and improve efficiency.

Collaborate with finance on sales compensation planning and ensure territory alignment.

Develop and enforce policies to maintain high data quality across systems.

Collaborate with leaders from Customer Success, Account Management, Billing, and other global teams to align strategies and improve sales processes.

Act as a bridge between regional and global functions to ensure consistent communication and alignment.

Provide operational support for all sales activities to help achieve team and company-wide targets.

Continuously identify and address challenges to enable sales success.

Definition of commission model and administrative support related to commissions when needed.

Qualifications

• 5+ years of experience in Sales Operations, Revenue Operations, or a similar analytical / commercial role.
• Proven experience managing and developing a Sales Operations team (min. 3+ people).
• Strong leadership and stakeholder management skills, with the ability to influence cross-functional teams and senior leaders.
• Experience working in a fast-paced, international environment with multiple regions and sales teams.
• Deep understanding of sales processes, pipeline management, and forecasting methodologies.
• Strong analytical mindset with experience in reporting, forecasting, and quota management.
• Experience working closely with sales, finance, marketing, and customer success teams to align business objectives.
• Excellent communication skills, both written and verbal, with the ability to simplify complex topics.

Good-to-Have

• Experience in the SaaS or hospitality technology industry.
• Hands-on experience with BI tools for deeper analytics and reporting.
• Familiarity with sales compensation structures and involvement in territory planning.
• Experience working with global teams and managing remote team members.

Additional Information

• Free coffee, tea, fresh fruit at the office
• International team and fantastic work environment
• Brand new offices located in the center of Barcelona
• Discounts on Private health insurance, ticket restaurant, transport.
• Team building activities and charity donation programs