HelpDesk (Technical Customer Support) - French / Portuguese / Italian Speakers, Madrid

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HelpDesk (Technical Customer Support) - French / Portuguese / Italian Speakers, Madrid

Client:

IQVIA

Location:

Madrid, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Join us on our exciting journey!

We are looking for a Technical Support Analyst. This role will be responsible for providing support to concerns raised by all Virtual Trials Study participants. This position will also involve performing troubleshooting steps for access-related issues and other Tier-1 technical concerns. Further scope includes working with relevant Virtual Trials support teams such as Tier 2 and Study Concierge for concerns that require escalation.

If you want to play a key role in a multicultural, dynamic and committed fun team, this could be the role for you!

Our ideal candidate: Skills & other requirements

• At least 2 years of call center experience.
• French / Portuguese or Italian Native Speaker plus High English Level.
• Helpdesk / Technical Support background is required.
• Understands key performance indicators.
• Understands the relationship of work quality and how it impacts efficiency.
• Has a good stint in previous organizations – not a call center hopper.
• Ability to work with other team members.
• Someone who understands technical troubleshooting (e.g., Active Directory, LAN, Sound Card, Routers, etc.).
• Someone who has strong logic formulation or thought process.
• Thinking out loud.

We invite you to join IQVIA

Recognized by Great Place to Work as the second-best company to work for in Spain (March 2019).

• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).
• Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).
• Awarded the 2016 Eagle Award from the Society for Clinical Research Sites (SCRS) for the fourth consecutive year.
• A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism, and integrity.
• IQVIA named in The International Association of Outsourcing Professionals (IAOP) 2017 Global Outsourcing 100 List which recognizes the world’s best service providers across a range of industries.

IQVIA is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender, or other protected status.

IQVIA is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at