(HAB-80) | Inicio Inmediato: Entrepreneurship Program Manager (Spanish And French-Speaking)

Entrepreneurship Program Manager (Spanish and French-speaking)

As one of the largest entrepreneurship networks globally, Bridge for Billions creates, designs, and manages entrepreneurship programs with foundations, corporations, and public entities that have benefited more than 4,000 entrepreneurs in over 100 countries. We exist to enable early-stage entrepreneurs of all kinds to thrive, generating jobs and solutions for everyone, so our economies sustainably meet the needs of all.

Bridge for Billions, recognized by Forbes 30 Under 30, Ashoka, and Acumen, has worked with more than 100 organizations such as Coca-Cola, Novartis, and VISA, as well as institutions like the United Nations and IDB Lab in developing large-scale entrepreneurship programs. In 8 years, Bridge has grown to a team of over 60 people from nearly 20 nationalities, with headquarters in Madrid, an emerging LatAm HQ in Antigua, Guatemala, and team members based in various locations worldwide.

JOB MISSION

The Bridge for Billions Program Manager is responsible for managing programs from A to Z, including the design and planning phase, program launch, entrepreneur and mentor scouting, program experience, and closing (obtaining business plans and potential pitch days). The Program Manager ensures that participants in Bridge for Billions' various programs, as well as clients, have the best possible experience by identifying client needs, delivering appropriate solutions, gathering feedback, and improving processes and communication.

As a Program Manager at Bridge for Billions, you will collaborate with our Sales, Customer Success, Program Management, Marketing, and Product teams to design and execute global programs for our B2B clients. This role will primarily manage programs with Spanish-speaking clients in Spain and other key clients in Europe, mostly managed in French and English. Experience and knowledge about the Spanish ecosystem and a professional level of French will be positively valued.

MAIN CONTRIBUTIONS

1. Clients Relations (30%)
   Be the main contact point for our clients in the region (foundations, development agencies, companies, and governments) to run multiple incubation programs for early-stage entrepreneurs in Spain and Europe.
2. Understand client needs and ensure that their questions are heard and considered, leading to program success.
3. Anticipate clients' needs, handle complex requests, and optimize efforts for client satisfaction.
4. Act as the main decision maker/accountable for program outcomes.
5. Provide detailed updates on program health, participant comments, and KPIs to the Bridge team and corporate clients.
6. Create operational and financial program reports and coordinate with different parties to obtain necessary information.
7. Ensure customer success and manage the renewal process in collaboration with the sales team.