Guest Support Agent (Spanish & French)

We’re Hiring: Guest Support Agent (Spanish & French) – Remote in Spain!

GuestReady is a leading short-term rental and hospitality services management company operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been revolutionizing the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

Role Overview

As a Guest Support Agent, you’ll be the first point of contact for our guests, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.

Key Responsibilities & Tasks

1. Handle guest inquiries and support requests professionally and efficiently. Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.
2. Resolve booking-related issues in a timely manner. Example: Help guests with changes to their reservations, cancellations, or payment concerns.
3. Troubleshoot problems and escalate when necessary. Example: Coordinate with local teams to address maintenance issues or emergency situations.
4. Ensure a high level of guest satisfaction through personalized service. Example: Provide tailored recommendations to enhance the guest experience in their destination.
5. Stay up to date with GuestReady’s systems and processes. Example: Use our internal booking platform to track and manage guest inquiries efficiently.

What You Need to Succeed

• Fluency in Spanish and French (written & spoken).
• Fluency in English
• Previous experience in customer service, hospitality, or similar roles.
• Strong communication skills and ability to multitask.
• Tech-savvy and comfortable with digital tools.
• Problem-solving mindset and ability to work under pressure.
• Availability for flexible shifts, including evenings, weekends, and holidays.
• A positive attitude in a fast-paced, remote environment.

Perks & Benefits

• 100% Remote: Work from anywhere in Spain.
• Be part of a fast-growing company in the travel industry.
• Join a multicultural, dynamic team.
• Career growth & learning opportunities.
• Comprehensive health insurance.
• Well-being activities & support.
• Discounts on GuestReady properties.

Why Join Us?

• Be part of a global hospitality company changing the short-term rental market.
• Work in an innovative, supportive, and people-first environment.
• Develop key customer service and problem-solving skills.

GuestReady is committed to diversity and inclusion. We welcome applicants from all backgrounds, valuing unique talents and perspectives. Let’s build something amazing together!