Guest Support Agent (Spanish & English)

We’re Hiring : Guest Support Agent (Spanish & English) – Remote in Spain!

GuestReady is a leading short-term rental and hospitality services management company, operating in the UK, France, Portugal, Spain, and the UAE. Since 2016, we’ve been revolutionizing the short-term rental industry through innovative technology and a dedication to exceptional hospitality.

Role Overview

As a Guest Support Agent, you’ll be the first point of contact for our guests, ensuring an outstanding experience from check-in to check-out. You’ll provide professional, timely, and friendly support via phone, email, and chat, resolving issues and ensuring guests enjoy a seamless stay.

Key Responsibilities & Tasks

1. Handle guest inquiries and support requests professionally and efficiently. Example: Assist guests with check-in instructions, WiFi issues, or early check-out requests.
2. Resolve booking-related issues in a timely manner. Example: Help guests with changes to their reservations, cancellations, or payment concerns.
3. Troubleshoot problems and escalate when necessary. Example: Coordinate with local teams to address maintenance issues or emergency situations.
4. Ensure a high level of guest satisfaction through personalized service. Example: Provide tailored recommendations to enhance the guest experience in their destination.
5. Stay up to date with GuestReady’s systems and processes. Example: Use our internal booking platform to track and manage guest inquiries efficiently.

What You Need to Succeed

1. Fluency in Spanish and English (written & spoken).
2. Previous experience in customer service, hospitality, or similar roles.
3. Strong communication skills and ability to multitask.
4. Tech-savvy and comfortable with digital tools.
5. Problem-solving mindset and ability to work under pressure.
6. Availability for flexible shifts, including evenings, weekends, and holidays.
7. A positive attitude in a fast-paced, remote environment.

Why Join Us?

1. Be part of a global hospitality company changing the short-term rental market.
2. Work in an innovative, supportive, and people-first environment.
3. Develop key customer service and problem-solving skills.

Diversity and Inclusion

At GuestReady, we celebrate diversity and are proud to be an equal-opportunity employer. Our global team thrives on mutual respect and inclusion, valuing unique talents and perspectives. We warmly welcome applicants from all backgrounds, regardless of race, gender, religion, sexual orientation, disability, age, or culture.