Guest Services Supervisor

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What We Offer:

1. Work with like-minded team members who are passionate about their work and keep things fun, every day!
2. Working with a reputable brand and being part of HOTEL SORATEL, a company committed to ensuring a culture of respect, appreciation, and fun!
3. A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world.
4. Education Reimbursement for you (and your children!)
5. RRSP Matching Program
6. Annual Wellness Credit
7. Team Member Referral Program
8. Leadership Development
9. Team Building Events
10. Culture of Recognition Program
11. Hotel Stay Discounts

Key Responsibilities:

1. Reporting to the Rooms Division Manager or designate, you will ensure a smooth operation of the Guest Services in the absence of the Rooms Division Manager.
2. Act as a role model in the service vision and standards of the Guest Services Team.
3. Supervise the registration and check-out of guests including processing customer payments, and supporting team members as necessary.
4. Support in training the team on systems, security and cash handling procedures, and service standards.
5. Encourage teamwork and quality service through daily communication and coordination with other departments/outlets.
6. Verify that accurate room status information is maintained and properly communicated.
7. Resolve guest problems quickly, efficiently, and courteously.
8. Assist with scheduling, payroll, coaching, performance management, hiring, performance reviews, and training for all Guest Services team members.
9. Understand and comply with all health and safety rules, regulations, and laws.
10. Act as a health and safety leader on the property, reporting all workplace incidents/accidents or near misses.
11. Perform other duties as assigned including assisting team members with their roles during peak periods.

What We are Looking for:

1. Previous supervisory responsibilities preferred in a customer-facing and/or hospitality position.
2. Highly interpersonal; comfortable engaging with all guests, visitors, vendors, and team members.
3. Thrives in a fast-paced high-pressure environment, maintaining composure and objectivity.
4. Demonstrated ability to interact in a team environment with several divisions/departments.
5. Excellent written and verbal communication skills are essential.
6. Computer literate in property operating systems such as Opera and Maestro, as well as being proficient in MS Office (Word, Excel, PowerPoint) is an asset.
7. Ability to work flexible shifts which may include days, evenings, overnights, weekends, and holidays as required by management and the operations.

Tipo de puesto: Contrato indefinido

Sueldo: 3.500,00€-5.000,00€ al mes

Beneficios: Gastos de reubicación, Gastos de vivienda

Horario: Turno de 12 horas

Ubicación del trabajo: Viajes periódicos