GUCCI Barcelona Paseo - Team Manager

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Client:

Luxury Goods Spain, S.L.

Location:

Barcelona, Spain

Job Category:

Other

EU work permit required:

Yes

Job Views:

3

Posted:

06.03.2025

Expiry Date:

20.04.2025

Job Description:

Description

Role Mission

As a GUCCI Team Manager, you will lead and inspire a dedicated team of Client Advisors to deliver the highest performance through a customer-centric attitude. You will lead from the shop floor, delivering real-time coaching and feedback to achieve business and product category goals. You will develop and grow the talent within your team. The Team Manager will represent the brand as a Gucci Ambassador by promoting the Gucci Values and Amplifiers of the brand within the marketplace.

Key Accountabilities

1. Team
   • Working on the shop floor, you will be in constant contact with your team, supporting and coaching where needed, ensuring a consistent client experience.
   • Provide support and regular feedback to Client Advisors to ensure their development is ongoing and their motivation and sense of engagement is high.
   • Support opening and closing of the store as Manager on Duty providing leadership and guidance to all Client Advisors on shift.
   • Lead Store Morning Briefings as and when required, delivering key business communication and daily objectives.
   • Develop and lead cross-category and floor working, ensuring your team can and do sell all categories across all floors.
   • Conduct regular and monthly performance conversations, discussing results, opportunities and developing action plans.
   • Participate in attracting, recruiting and onboarding a high-performing team.
   • Monitor your team’s adherence to company policies and procedures; follow up when needed.
2. Client
   • Lead and inspire your team on executing a superior client experience, ensuring the hospitality mindset is in each Client Advisor.
   • Develop a client engagement mindset, with the purpose of building long-lasting relationships with clientele.
   • Achieve business objectives by utilizing the company Consumer Management client segmentation strategy.
   • Full utilization of the various clienteling tools to activate, retain and grow team and personal client base.
   • Lead the execution of clienteling activities with your team, developing actions to reach clear goals and KPIs.
   • Monitor Client Advisor’s performance and work with them on a daily/weekly/monthly plan to ensure Clienteling excellence.
   • Lead from the shop floor, actively selling and role modeling the selling ceremony.
   • Manage the customer flow on the shop floor ensuring no client is left unattended and exceptional service is delivered.
   • Manage and resolve customer issues, delighting and retaining the client relationship.
   • Capture meaningful customer data for the purpose of building relationships to personalize prospect client development opportunities. Monitor monthly Consumer Management database reporting.
   • Strong grasp on KPIs and ability to strategize when performance standards are not met.
   • Fully support and align with all key business initiatives and new product launches.
   • Lead and support Company driven local events and product launches, ensuring client attendance and sales results are met.
   • Model Gucci image through appropriate wardrobe and presence per the company grooming guidelines.
3. Product
   • Monitor the performance of the assigned categories and proactively propose action plans to reach the targets.
   • Partner with the Store Director and the Merchandising team, by providing effective feedback on products, stock situation and specific category requests in order to grow the business.
   • Partner with the Store Director and Visual Merchandising team to provide insights to maximize the category potential while ensuring the image and merchandising guidelines of the store are maintained.
   • Partner with the Store Director and the Training team to ensure Client Advisors develop full product knowledge through specific training, while ensuring they are aware of market trends and competitors.
   • Utilize digital platforms to support store and online product sales.
4. Operations
   • Collaborate with Operations, Human Resources, Loss Prevention and other cross-functional departments while adhering to and enforcing all company policies and procedures.
   • Provide accurate monthly schedules, and leadership zoning, by analyzing peak hours to ensure adequate floor coverage.
   • Support and maintain visual merchandising standards set by the WW headquarters.
   • Maintain full organization of company assets in the back of house and front of house per the WW stock guidelines.
   • Daily maintenance of the consignment program to be current and adhere to company policy and procedures.
   • Responsible for tracking all special orders through merchandising communication.
   • Weekly communication of bestseller needs through the Business Planning replenishment program.

Job Requirements

• Minimum of 2-4 years of sales management experience in retail, luxury retail, or service-related industry.
• Bachelor’s Degree in a related field is preferred.
• Ability to analyze selling reports, identify business trends, and react quickly to the needs of the business.
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results.
• Ability to manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
• Industry awareness and strong business acumen.
• Strong verbal and written communication skills and excellent organizational skills.
• Passion for the Fashion Industry.
• Ability to inspire and influence a team, with an entrepreneurial vision, and high level of integrity and professionalism.
• Flexibility to work a retail schedule which will include evenings, weekends and holidays.

Core Competencies

• Sales and Client focused
• Developing/coaching others
• Leading by example
• Relationship builder

Gucci is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, disability, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.