Global Relationship Manager

Global Relationship Manager
Madrid
Madrid, Community of Madrid, ES

About EXANTE

EXANTE is a wealth tech company that provides centralized trading solutions and B2B financial infrastructure that helps create value through technology.

Our proprietary trading platform enables market access to 1M financial instruments from a single multi-currency account, including stocks, ETFs, bonds, futures, and options.

We are a fast-growing global company with 600+ employees across 70+ locations, representing 60 nationalities and regulated in various jurisdictions.

As a Financial company, we know our investment priorities. We invest in our people.

We are expanding our Global Sales Force and seeking established senior professionals in various locations.

The ideal candidates will have a strategic mindset, excellent communication skills, and the ability to manage complex client interactions across different time zones and cultures. He/She will be passionate about offering truly unlimited investment opportunities for existing clients and willing to prospect new markets and attract new clients.

The candidate must have experience in business development and selling to HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors.

Reporting Line - Regional Head of Sales

Worksite: Remote/ Hybrid/ On-site (options vary by location)

Responsibilities

Client Relationship Management:

• Act as a liaison to top-tier clients, including premium retail and institutional clients, financial institutions, and high net-worth individuals.
• Provide solutions to client inquiries while complying with all company policies, practices, and procedures.
• Conduct regular meetings with clients to review their needs, goals, and satisfaction levels.

Business Development:

• Identify opportunities to expand services and solutions to existing clients.
• Collaborate with the Regional Head, sales and marketing teams to formulate strategies aimed at enhancing client relationships and supporting business development.
• Negotiate contracts and agreements to enhance business performance and client satisfaction.

Problem Management and Resolution:

• Focus on managing wide-scale service issues and handle trade-related problems.
• Oversee trade and margin analysis, manage accounts and funding processes, and apply a strong understanding of cash markets, equities, and derivatives to support client needs.
• Address and resolve client issues promptly and effectively.

Strategic Planning:

• Develop and implement strategic plans to enhance client relationships and achieve business objectives.
• Analyze market trends and client feedback to identify areas for improvement and innovation.
• Collaborate with internal teams to ensure alignment with client expectations and company goals.

Project Management:

• Oversee the delivery of services and solutions to clients, ensuring timely and successful implementation.
• Work in cross-functional teams to address client issues and deliver exceptional service.
• Monitor projects progress and report on key performance indicators (KPIs).

Internal Coordination:

• Coordinate with various internal departments, such as technical operations and programming, to analyze and escalate issues appropriately.
• Maintain detailed records of client interactions, contracts, and agreements.
• Prepare regular reports on client status, project progress, and business development activities.

Qualifications

• 10+ years in a Sales role in the Financial Services/Investment industry.
• A valid business contact network to build a sales pipeline (HNWI, Private Wealth Management, Asset Managers, Fund Managers, Family Offices, and other private investors).
• Excellent knowledge of the securities market: stocks, ETFs, bonds, futures, and options.
• Proven experience in financial service sales and key account management providing solutions based on customer needs.
• Strong understanding of international business practices and cultural sensitivities.
• Motivation for Sales (Hunting and New Business development) and highly energetic with a good sense of priorities and time management.
• Fluent English. Additional languages will be an asset.

Personality / Mindset

• Integrity & loyalty.
• Team player with advanced communication and collaboration skills.
• A hands-on, can-do attitude - always looking for solutions and thinking out of the box.
• Capability to work and succeed in the fast pace and ever-changing environment.

We Offer

• Competitive salary & performance-based bonus.
• Ongoing education & training programs.
• Truly inspiring culture, pleasant and informal work environment.
• Global career opportunities.
• Benefits/perks vary depending on the nature of your employment with the company and the country where you work.