Global Process Expert - Customer Contact Management page is loaded
Apply locations Barcelona time type Full time posted on Posted 2 Days Ago time left to apply End Date: April 30, 2025 (30+ days left to apply) job requisition id R2786700
About the job
Our Team:
Our Order to Cash (O2C) team aims for excellence, equipping Sanofi with a robust core model, seconded with best of breed digital solutions embedding artificial intelligence and machine learning functionalities.
Our international presence, our ambition to become a global reference player for all order to cash related processes mean that our team works on a variety of projects with opportunities for a rich mix of work. This leads to a challenging and stimulating professional experience full of growth and learning.
Business Operations is a Global organization of Sanofi providing end to end services to all geographies in Europe, North America, China, JPAC & International regions and covering Global Procurement services, Operations and transition management, Medical activities hub, People services, and Global Finance services. Global Finance services hosts the following service lines O2C, A2R, Financial sanctions compliance.
Over the past two years, Global Finance Services has doubled in size and increased its scope.
As one department within Business Operations, we’re also part of something much bigger. This provides opportunities for learning, growing, job moves and a diversified, fulfilling career.
Order To Cash (O2C) service line, one of the pillars of Business Operations Finance services, is currently covering the following areas of the Customer Invoice to Cash (Ci2C) process:
To build an integrated end-to-end order to cash process under one single organization it will be extending its scope to the following Order to Serve sub-processes:
Our function at a glance:
Our O2C team handles the following activities:
These operations are critical for customers & patients products fulfillment, accurate accounting, generating cash flow, customer satisfaction.
In the context of such transformation, a Global Process Expert – Customer Contact Management role has been created.
This role is in charge of driving specific topics, projects contributing to Core Model enhancements and deployments. This role will be instrumental in the continuous improvement area, improving core model adherence, and global initiative allowing better efficiencies and best in class practices.
In close collaboration with Regional/Local leads, this role provides the support, coaching & facilitation to allow the Regional/Local teams to successfully adopt/adhere consistently to the core processes. In addition, process efficiency should be continuously improved by promoting and sharing best practices and performance mindset.
Global Process Expert -Customer Contact Management role acts as the core model guardian in the coordination of activities to ensure best and harmonized practices are adopted by all Local /Regional teams. This role handles smooth change management among Local /Regional teams, identifies risks and discrepancies and develops adequate action plans to mitigate them, recommends improvements, and monitors till implementation.
As part of Order to Serve GPO team, Global Process Expert -Customer Contact Management role reports to Customer Contact Management Global Process Lead and contributes to execute its strategy related to global projects implementation as well as process simplification and optimization.
Main responsibilities:
Core Model
Core Model adherence/audit
Global projects and initiatives
About you
Why choose us?
• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
• Contribute to a company that is not only a leader in healthcare but also a pioneer in digital transformation, shaping the future of global health.
• Work on Global programs in a truly International and multi-cultural environment.
• Work with highly qualified teams using state-of-the-art technologies to shape the future of Sanofi.
Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
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Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!