Global Information Security Officer (Ciso)

Descripción del trabajo

The Technical Support Officer will be the first point of contact for customers requesting technical service. This role will be responsible for receiving customer incidents, logging them into the incident management system, and providing remote solutions whenever possible.

Job Responsibilities

• Provide remote technical support to customers.
• Register incidents.
• Escalate cases to the appropriate service department.
• Manage the logistics of technical service shipments.
• Provide remote service.
• Prepare repair quotations.
• Follow up on quotations.
• Release service orders for repair execution.
• Handle picking devices under repair (shipment to customer).
• Manage invoicing.
• Process spare parts orders.

Job Competences

• Results orientation.
• Adaptability and openness to change.
• Ability to learn and develop.
• Cross-functional collaboration.
• Integrity and professional ethics.
• Ownership and accountability.
• Analytical thinking.
• Effective time management.

Qualifications & Requirements

• Engineering studies related to electronics.
• Native-level proficiency in Spanish and Catalan.
• English at B2-C1 level.