Global Delivery Lead, Omnichannel

Job Description Summary

Sandoz is going through an exciting and transformative period as a global leader and pioneering provider of sustainable Generic and Biosimilar medicines.

Now as an independently listed company, Sandoz aims to increase its strategic focus, operate with greater agility, set clearer business objectives, enhance shareholder returns, and strengthen its culture for us, the Sandoz associates.

This is an exciting time in our history, and by creating a new and ambitious path, it will provide a unique opportunity for us all, both professionally and personally.

Join us as a Founder of our ‘new’ Sandoz!

The Global Delivery Lead will be part of the Omnichannel Platforms Operations Team and will be responsible for the country rollout and implementation of any Customer Engagement Omnichannel Platform functionality and initiatives such as web portals, mobile apps, and social media within the online and ecommerce domain. This person will work closely with colleagues across all Regions and Countries to lead and manage a range of business change and digital online Commercial Strategy adoption activities affecting both the efficient running of the organization and the delivery of key strategic objectives.

Major Accountabilities

• The main responsibility is to own end to end the implementation of the new initiative and the roll-out of new functionalities across the online and ecommerce landscape.
• Program manage roll-out of new omnichannel initiatives within the Customer Engagement area.
• Act as internal owner and project manager to ensure cross-functional business partners involved can create a delivery plan against the business requirements.
• Work closely with other Global Technology Teams (CRM, Data & Analytics, Development teams) and local teams to rollout new functionalities across the online platforms.
• Plan, execute and track the progress of projects through the design phases from inception to handover.
• Participate in the Operations engagement activities with our local teams ensuring implementation adoption by education to key business users.
• Establish project objectives in line with project requirements and ensure goals & timelines are achieved and ensure adherence to the project compliance, quality and engineering standards.
• Transparently communicate program issues to the team and other stakeholders as applicable, and follow-up with the right skill sets to put best solutions in place on time and within budget.
• Ensure tasks remain on track, provide updates to business teams, and mitigate risks and delays.
• Guide Client relevant processes by liaising with key Incyte contacts to facilitate approval (Data Privacy Assessment, Medical Legal Reviews).
• The ability to influence stakeholders and work closely with them to determine acceptable solutions.

Ideal Background:

Education:

• Bachelor’s Degree in Information Technology discipline, Online Business Administration, Digital Marketing or related field. MBA in related fields is a plus.

Languages:

• English proficiency, other languages are a plus.

Experience and Skills:

• 8+ years experience leading online web and digital marketing operations activities.
• Proven experience in big scale omnichannel projects in multinational companies.
• Proven experience with content migration projects.
• Extensive proven knowledge in Drupal (or similar CMS), de-couple architecture and design systems.
• Experience with (large) Pharmaceutical/BioPharma/Life Sciences Projects will be considered.
• Agile certifications are a plus.
• Proactive, extroverted doer personality with a visionary mindset.
• Competent appearance and hands-on mentality.
• Organized, data driven and enthusiastic about digital transformation and have innovative ideas to drive it forward.
• Willingness to travel.

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, touched the lives of almost 500 million patients last year and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, state-of-the-art production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low-cost, high-quality medicines, sustainably.

Our momentum and entrepreneurial spirit is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who, in return for applying their skills experience an agile and collegiate environment with impactful, flexible-hybrid careers, where diversity is welcomed and where personal growth is encouraged!

The future is ours to shape!

Commitment to Diversity & Inclusion:

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Join our Sandoz Network: If this role is not suitable to your experience or career goals but you wish to stay connected to hear more about Sandoz and our career opportunities, join the Network here: Sandoz Talentpool (novartis.com)

#Sandoz

Skills Desired

• Budget Management
• Business Acumen
• Performance Management
• Planning
• Risk Management
• Service Delivery Management
• Stakeholder Management
• Waterfall Project Management