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Director de Tecnología • A Coruña

Descripción del trabajo

Manager, Customer Solutions Engineering

Locations : Madrid, Spain (Remote), Barcelona, Spain (Remote)

Time type : Full time

Posted on : Posted 2 Days Ago

Job requisition id : R2025-5530

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary :

The Manager, Customer Solutions Engineering brings creativity, curiosity, and passion to the role. They are responsible for ensuring that the goals and objectives of their product team in Customer Solutions Engineering are being met. The Manager leads their team to motivate, organize, and oversee the daily operations of the team activities, including the continual coaching and career development of the team members.

Essential Duties and Responsibilities :

Team Leadership

• Work with the Director of Customer Solutions Engineering to set goals and objectives for the team.
• Plan, strategize, and track tasks and timelines for the team to accomplish set team goals.
• Communicate with team members on a daily basis to ensure day-to-day deliverables and roadblocks are being addressed.
• Manage resource allocations and workloads based on incoming customer requests and projects.
• Interface with Project Delivery on project escalations and strategy questions on behalf of the team.
• Develop team processes for training and updates to team collateral on product changes and ensure those processes are being followed.
• Mentor and connect team members to resolve employee training queries and questions.
• Create employee training plans and provide product services training as appropriate.
• Develop and grow team members' careers by setting objectives for each employee and coaching them to ensure their goals are met.
• Resolve any team concerns or escalations with the Director of Customer Solutions Engineering.

Services to Customers :

• Provide exceptional value-driven services to customers.
• Build upon established solution delivery techniques to help drive continual improvement.
• Establish credibility as a Rocket product expert with all audience levels.
• Mentor and teach junior consultants on product implementation strategies.
• Leverage Rocket subject matter experts to provide effective and creative solutions to Rocket customers.
• Draft customer and internal training materials on our products.
• Handle objections professionally; answer questions quickly and coherently; deal with challenges assertively and persuasively.
• Partner with Project Management to communicate progress, risks, and roadblocks considering customer objectives, timeframe, and budget.
• Gain an understanding of the customer business and seek to identify opportunities where Rocket can bring added value to the customer.
• Guide client best practice configuration and use of Rocket products and train customers in administration and use of the products.
• Demonstrate consulting and technical leadership skills and lead teams on engagements with mid-level complexity.
• Contribute as subject matter expert in services pre-sales activities including discovery, scoping, and solution proposals.

Qualifications :

• 8+ years in related Information Technology position.
• 5+ years Project Management, Consulting, or management experience.
• 5+ years development, application lifecycle, or change management experience.
• Excellent interpersonal skills.
• Critical thinking, analytical, and problem-solving skills.
• Relationship management.
• Excellent written and verbal communication.
• Previous customer-facing experience is a plus.
• Bonus : Experience with legacy platforms (Mainframe, IBM i).

Information Security :

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity :

At Rocket, we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity, and equity in our workforce.

Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call : 781-577-4321 or send an email to We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Us :

Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.

At Rocket, software is about more than just code—it’s about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we’re serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.

Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.