Front Office Manager

Join to apply for the Front Office Manager role at The Pacha Group.

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Front Office Team as a Front Office Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations.

Key Responsibilities

1. Maintains a Sensational Service Standard that embraces time as the 'new' luxury, ensuring the delivery of 'FIVE-Styled' service promptly, exceeding the highest expectations - all while exuding the ‘Vibe at FIVE.’
2. Utilises Interpersonal and Communication Skills to confidently lead, influence, and encourage others.
3. Leads by example by advocating sound financial and business decision-making and demonstrating unwavering honesty and integrity.
4. Supervises and manages FIVE Tribe Members with a personalised approach, overseeing all day-to-day Operations with Exquisite Attention to Detail.
5. Understands Team Members' individual roles well enough to perform duties in their absence to ensure a seamless Guest Experience.
6. Establishes and maintains open, collaborative relationships with all FIVE Tribe Members, fostering a Harmonious Work Environment.
7. Ensures that ‘FIVERs’ also cultivate this Camaraderie within the Team and regularly acknowledges and celebrates the achievements of our award-winning FIVE Tribe.
8. Manages the day-to-day Operations with a Focus on providing a Luxurious Experience that exceeds Guest Expectations and creates an Insta-Perfect Impression.
9. Develops Specific Goals and plans to prioritise, organise, and accomplish all responsibilities and duties.
10. Keeps the Front Office Team consistently focused to drive next-level Guest Satisfaction and achieve FIVE’s desired Financial Results.
11. Conducts inspiring Department Meetings and continually communicates a clear and consistent message regarding the Front Office Goals to produce Boundary-Breaking Results.
12. Reviews staffing levels to ensure that Guest Service, Operational Needs, and Financial Objectives are met efficiently.
13. Understands the impact of Front Office Operations on Room, and the overall property's Financial Goals.
14. Ensures property policies are administered fairly and consistently, completing disciplinary procedures and documentation according to Standard and Local Operating Procedures (SOPs and LSOPs) while supporting the Peer Review Process.
15. Identifies and analyses Front Office operational challenges and facilitates the development of disruptive solutions to prevent reoccurrence, elevating the ‘FIVE-Star’ Guest Experience.
16. Embraces the FIVE Journey and celebrates the Behind-The-Scenes 'Vibe at FIVE' to rejuvenate and energise the FIVE Tribe.
17. Drives the FIVE Ethos by celebrating exciting announcements, making every ‘FIVER’ feel part of the industry-leading Front Office Team.

The Team

FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More.

1. A hands-on approach with a 'Can-Do!' Attitude, actively engaging in all aspects of the Front Office Manager role.
2. Excellent communication and interpersonal skills, with Fluency in English and Spanish, leveraging strong verbal and written skills.
3. Must hold the Legal Right to work in Europe, including any required visas or work permits, in Full Compliance with local regulations.
4. A steadfast Commitment to delivering Exceptional Guest Services, approaching every interaction with a genuine Passion for creating Memorable Experiences.
5. A keen ability to think Creatively and find Innovative solutions, assuming full ownership of all duties and tasks assigned.
6. Luxury hospitality experience as a Front Office Manager or in a similar leadership position.
7. A teamwork-oriented mindset, fostering Collaboration and Cooperation among FIVE Tribe Members to achieve collective success.
8. A Positive, Hardworking, and Outgoing personality, consistently radiating a fun-to-work-with energy that uplifts the entire team.
9. Proven expertise in managing budgets, crafting revenue proposals, and effectively forecasting results within the context of a comparable-sized property.
10. Previous serving experience in a relevant capacity is considered advantageous.
11. A good awareness of industry regulations, the latest industry developments and best practises is beneficial.
12. Fluency in English (written and spoken) is necessary.
13. Proficiency in multiple languages is an added bonus.

Seniority level

1. Mid-Senior level

Employment type

1. Full-time

Job function

1. Other
2. Travel Arrangements