French-speaking Customer Support Agent (website solutions) in Lisbon, Portugal

As a Customer Service Representative, your responsibilities will include:

• Delivering exceptional service through chat, email, and phone support.
• Assisting users by troubleshooting platform issues and providing solutions.
• Educating users on platform features to maximize their website potential.
• Collaborating with product and development teams to resolve complex technical issues.
• Keeping up-to-date with new program features to offer accurate assistance.
• Gathering and sharing user feedback to enhance the overall experience.

Minimum Requirements:

• Fluent in both French (spoken and written) and English (B2 level).
• Previous experience in customer service, tech support, or a similar role.
• Excellent communication skills, both verbally and in writing.
• Tech-savvy and quick to adapt to new software and tools.
• Strong problem-solving abilities and patience when assisting users.
• Experience with website builders or content management systems is a plus.

What’s Offered:

• Full-time, indefinite contracts (negotiable based on experience).
• Competitive salary and performance-based bonuses.
• Prime location in Lisbon, Portugal.
• Paid training on company and project specifics.
• Opportunities for career growth, specialized training, and language courses.

Applicants must be legally authorized to work in Portugal.