Fraud Process and Continuous Improvement Manager

Fraud Process and Continuous Improvement Manager

Company: Bitso

Working At Bitso: We are a diverse team that takes pride in understanding the perspectives of others. We fully embrace working remotely and we are eager to act, improve and accelerate progress inside and outside of our organization. To drive revolutionary changes in society and make crypto useful, we delight our customers with world-class products, deep care, and intentional empathy.

Your Purpose: The fraud strategy team is responsible for developing initiatives and relationships to safeguard Bitso users and help the company not only to make crypto useful, but also safe. This team analyzes new fraud trends, assesses their impact and plans preventive measures that are scalable and robust. The Process and Continuous Improvement Manager will be responsible for looking for improvements on processes that involve fraud prevention throughout the organization, ensuring excellent alignment with stakeholders and the leadership team. Additionally, this person will own the fraud risk management and controls, and will be the point of contact in the relationship with regulators and partners.

Reports To: Fraud Strategy Sr Manager

Who You Are:

• Proven English & Spanish fluency is mandatory
• +5 years experience managing continuous improvement initiatives
• Prior experience in financial services and fraud prevention is preferred
• Proven track record of innovation, clever problem solving, and high-quality delivering
• Must embrace change and thrive in an ever-evolving department
• Demonstrate leadership skills including self-direction, mentoring, leading change through positive behavior

What You Will Do:

• Process mapping, documentation, and optimization.
• Proactively monitor and mitigate risks associated with fraud through robust control mechanisms.
• Strong relationship with other enablement areas, such as Operations, Business Continuity, Compliance, Legal, Product.
• Manage relationships and requests from regulators and banks, ensuring compliance with industry regulations and addressing any inquiries or audits in a timely efficient manner.

Who We Are: With over 7 million users, Bitso is the leading cryptocurrency platform in Latin America. We are developing the cryptocurrency ecosystem in the region and enabling financial inclusion. We believe crypto is the future of finance, and we're committed to making it useful by providing equal access to safe and intuitive financial products.

Compensation & Benefits: At Bitso, you are taking the front seat on the edge of crypto innovation, creating the next generation of crypto-powered products. For those willing to commit, adapt and pioneer the most important change of the century we offer:

• Me Time program, including unlimited paid time off.
• Remote-first work environment.
• Employee Stock Option program.
• Zero trading fees through our Bitso app.
• Extended Family Leave policy: all birthing parents, non-birthing parents and adopting parents are eligible for a 4-month leave.
• Premium health, dental and life insurances in Mexico, Brazil and Argentina.
• Mental wellness platform.
• Volunteering days.
• Subsidized caregiving for children, adults or pets.
• Monthly stipend for gym memberships, relaxation activities, sports equipment, cooking classes, books, entertainment and more.

This role is expected to work remotely.