Franchise Development Manager

ZEISS is the global market leader in optics and optoelectronics. In the past financial year, sales amounted to 10 billion euros, divided between the divisions Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets. The product portfolio includes microscopy solutions for life sciences and materials science, multidimensional metrology, medical technologies for ophthalmology and microsurgery, spectacle lenses, camera lenses, binoculars and telescopes. In addition, 80% of global microchips are produced using ZEISS optical lithography. ZEISS has around 43,000 employees and operates in almost 50 countries with 30 production sites, 60 sales and service offices and 27 research and development facilities.

We are proud of our heritage and have been at the forefront of scientific discovery and innovation since our founding in 1846. The Carl Zeiss Foundation, one of the largest foundations in Germany dedicated to the advancement of science, is the sole owner of the holding company Carl Zeiss AG. The long-term goal of the Carl Zeiss Foundation is to bring science and society into the future together. That's why we invest 12% of our turnover in research and education, supporting progress within the optical industry and beyond.

ZEISS believes that innovation and technology are the key to a sustainable future and solutions to global change.

We need a person to help us take the brand of ZEISS in the optical sector to the next level, so we are looking for a profile to join the sales area as a Franchise Development Manager, located in Madrid.

Position Functions:

1. Pre-Contractual Stage: Search, Recruitment and Evaluation of Franchisees.
2. Development of the Expansion Plan and Operating Plan: prepare a 5-year Expansion Plan and 2-year Operating Plan, which must be reviewed, adjusted and validated by the company's leadership team.
3. Recruitment of new Franchisees: identify and attract potential franchise partners, both the profile of optometrists and investors, ensuring that they are in line with the company's values.
4. Commercial Real Estate Evaluation: Collaborate in the search and evaluation of commercial properties for new centers, ensuring that they meet the criteria established in the Expansion Plan.
5. Franchisee profile assessment: conduct a thorough analysis of the franchisee client's profile, ensuring that their business objectives and vision are aligned with the company's philosophy.
6. Support in the negotiation of rental contracts: assist franchisees in the management and negotiation of rental contracts for commercial premises.

Project Development Stage: contract, project and opening:

1. Management of the contractual process: responsible for supervising the signing of contracts between the company and the franchisee, ensuring that all clauses are complied with and that the necessary documents are attached to ensure that they are aligned with the brand.
2. Supervision of the design and layout of the project: lead the review and approval of the design and layout of the new centers, working in collaboration with internal and external teams ensuring that everything is aligned with the company's guidelines.
3. Management of the executive project and permits: will be in charge of supervising the execution of the executive project, verifying the obtaining of all the necessary permits and licenses, as well as guaranteeing deadlines, time management and cost control.
4. Supervision of the execution of the work: responsible for controlling the progress of the work, collaborating with contractors and project management to ensure that the previously established quality, time and cost parameters are respected.
5. Management of the delivery of the work: management of the reception of the project once it has been completed, including the verification of the list of defects, testing of the installations and validation of operation and maintenance documents.
6. Lead the opening of the franchised centers: make sure that everything is ready for the opening event of the center, coordinating the implementation of optical management software equipment, correct installation of the equipment, staff training, inventory control and the performance of marketing and social media activities.

Onboarding and Life Cycle Management of Franchised Centers:

1. Post-Opening Monitoring: supervise the daily operation of the center during the following three months, ensuring the customer experience and verifying that the operation is in line with the company's values and standards.
2. Periodic visits and recurrent evaluations: make periodic visits to the centers verifying correct compliance with quality and operational standards.
3. Business Review: Leading semi-annual or annual reviews of the performance of the centers, evaluating their operational, financial and customer experience performance, as well as the coordination of both internal and franchised teams.

Requirements:

1. University degree, with a degree in Optics & Optometry being a plus.
2. English: will communicate with the team at Headquarters very frequently.
3. Experience in the retail optics sector, both as a Store Manager and as an Area Manager - Minimum of 5 years.
4. Experience in recruiting associates and/or franchisees for optical groups or chains.
5. Willing to travel at least 50% of the time.
6. Supervision and coordination of active ZVCs.
7. Recruitment of new partners for the opening of a ZVC: within the optical sector or investors.
8. Supervision and coordination of the process of opening a new ZVC.

What is the experience like at ZEISS Vision Care Spain?

We offer the opportunity to work in a multinational company that is a benchmark in the optical sector with a company culture consolidated in these more than 175 years of teamwork and results orientation.

• Technological equipment.
• Interesting remuneration package.
• Flexible remuneration.
• Pension plan.
• ZEISS lenses (we have the best lenses on the market and we know it!).