Field Support Coordinator

At Bloq.it, we’ve created the world’s leading smart locker solution. Solving online deliveries by enabling everyone to participate easily, reducing delivery costs and making them more sustainable.

We’re quickly expanding, and after growing at 1000% for three years in a row, we’re now the fastest-growing Smart Locker company in the world and one of the fastest growing scale-ups in Europe.

We are in search of a Field Support Coordinator in Spain to join our innovative team as our new #bloqstar. In this role, you'll play a crucial role in maintaining the functionality and reliability of our smart locker systems, ensuring they operate smoothly and efficiently.

What will be your responsibilities

• Overseeing routine maintenance and repairs on smart locker systems to ensure optimal performance;
• Overseeing and coordinating routine surveys and deployment tasks to ensure compliance with SLA;
• Troubleshoot and resolve technical issues, providing on-site and remote support;
• Maintain detailed records of surveys and deployment activities along with maintenance activities, repairs, and parts inventory;
• Conduct inspections and testing of equipment to identify and address potential issues before they escalate;
• Develop and implement preventive maintenance schedules to reduce downtime and extend equipment lifespan;
• Provide technical training and support to team members and clients to ensure proper use and maintenance of the lockers;
• Assist in the development and documentation of maintenance procedures and best practices.

What are the requirements to join us in this position

• Technical background with experience in maintenance and repair of electronic or mechanical systems;
• Excellent problem-solving skills and ability to troubleshoot complex technical issues;
• Proficiency in Italian and English, with good communication skills;
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment;
• Experience in coordinating with contractors and managing maintenance projects;
• Strong organizational skills and attention to detail;
• Ability to work independently and as part of a team, with a proactive and flexible approach;
• Familiarity with maintenance management software and tools;
• Experience in a startup culture and adaptability to a fast-paced environment.

What will you get if you join us in this position

• The opportunity to join Bloq.it as one of the early employees in Italy to play a critical role in shaping the company’s growth trajectory in the country;
• A dynamic and fast-paced work environment with a culture of innovation, collaboration, and continuous learning;
• The opportunity to work in a flat organization and learn all aspects of operations of a company;
• Competitive salary package, tailored to your experience and skills;
• Flexible work conditions that allow you to balance your work and personal life;
• The satisfaction of knowing that your work brings real impact in the world by providing more affordable and sustainable options for e-commerce deliveries.

If you're a passionate Field Support Coordinator ready to shape the future of smart locker solutions, Bloq.it is the place for you.

Join our team of #bloqstars and help us redefine the last-mile delivery experience!