Field Service Team Leader (Iberia)

At the heart of QIAGEN’s business is a vision to make improvements in life possible.

We are on an exciting mission to make a real difference in science and healthcare. We are still the entrepreneurial company we started out as and have today achieved a size where we can bring our full power to many initiatives and to our presence across the globe.

Our most valuable asset are our employees – more than 6000 in over 35 locations around the world. Our ambition is to ensure we have outstanding and passionate people working in the best teams and we are constantly looking for new talent to join us.

There are few players who have shaped the world of modern science and healthcare as much as QIAGEN, and we have only just started.

If you are looking to advance your career, are seeking new challenges and opportunities, enjoy working in dynamic, international and diverse teams and want to make a real impact on people’s lives, then QIAGEN is where you need to be.

Join us. At QIAGEN, you make a difference every day.

Position Description

We are currently looking for a Field Service Team Leader to join our Iberia team.

Key responsibilities:

1. Coaching the Field Service team: technical and non-technical training plan, efficiency monitoring, measure performance on key service KPIs.
2. Follow-up of Key Service Metrics: Service Level Agreement %, and Service Utilization.
3. Close work with other Service teams (Tech Service, Dispatch, Service Admin, GPS, GSS) to address pressing customer and Service issues.
4. Close work with Iberia Sales team (Account managers, Sales Application Specialists) to support the business and achieve Service revenue target.
5. Review and Adapt the Service strategy for the Iberia Commercial Partners.

Position Requirements

1. Mechanical / Electrical / Biomedical Engineering degree. Molecular biology knowledge is a plus.
2. Automation experience or service experience.
3. Minimum IT / Network knowledge required.
4. Ability to work both independently and in a structured working environment.

Personal Requirements:

1. Excellent written and verbal Spanish language communication skills.
2. Professional level of English language, written and verbal.
3. Medium travel required (30%).
4. Valid driver’s license and willingness to travel, nationally and internationally.
5. Ability to lift up to 25kgs.

What we offer

At the heart of QIAGEN are our people who drive our success. We act with passion, always challenging the status quo to drive innovation and continuous improvement. We inspire with our leadership and make an impact with our actions. We create a collaborative, safe, and engaging workplace which forms the basis for high performing individuals and teams. We drive accountability and entrepreneurial decision-making and want you to excel your growth and shape the future of QIAGEN.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.