Field Applications Scientist - Barcelona, null

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Field Applications Scientist - Barcelona, null

Location: null, Spain

Job Category:

Other

EU work permit required:

Yes

Job Description:

What if the work you did every day could impact the lives of people you know? Or all of humanity? At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients. Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world-changing projects, you will do more and become more than you ever thought possible.

Field Applications Scientist - Spain (Barcelona)

As a Field Applications Scientist here at Illumina, you will be responsible for enabling customer success within your territory. You will partner with customers to provide technical training, troubleshooting, and complaint resolution. This position serves as a scientific expert consultant during pre- and post-sales activities and will collaborate with the broader commercial team to maximize sales growth and customer satisfaction.

The position would be based in Barcelona, Spain and the territory you will cover for our customers will be Spain, mainly Cataluña, with a valid driving license within Spain being essential. You will have the flexibility to travel up to 50%. Fluent English language skills are essential along with Spanish (also essential).

Applications Closing Date: Friday 12th July 2024

Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!

Why You

As the primary technical field contact for your customers, you will help broker strong relationships by looking after new installations and providing extensive customer training. You will also deliver logistical and troubleshooting support, as well as provide data analysis to ensure maximum utilization of Illumina systems.

Your customers are at the forefront of genetics and NGS (Next Generation Sequencing), helping to deliver advancements in life sciences, oncology, reproductive health, agriculture, and other emerging markets. Your new colleagues are all passionate about what they do, knowing that their work has the power to improve lives.

Responsibilities will include:

1. Coordinate new installations, including review of facility requirements and inspections, and instrument validation.
2. Implement Illumina solutions by assisting with customer lab and experimental design, workflow best practices, and data storage and analysis.
3. Conduct on-site customer trainings on cornerstone Illumina microarray, Next-Generation Sequencing, library preparation, bioinformatics, consumables, or related products.
4. Address technical challenges related to biochemistry, assay or experimental design, software, instruments, or user's technical skill. Escalate and bring awareness of issues to appropriate internal resources as necessary to maximize customer uptime and minimize customer effort.
5. Stay informed of and communicate essential technical product updates, new applications, and market innovations to essential stakeholders.
6. Provide customer feedback in order to iteratively build better products fitting the needs of our customers.
7. Partner with other functional roles to execute on and assist with the development of strategic plans for winning new business and expanding current customer growth and success through consulting, presentations, workshops, demonstrations, and seminars.
8. Establish and maintain customer relationships, understand customer goals, set appropriate product and performance expectations, and stay attuned to customer needs.
9. Participate on departmental and cross-functional project teams; work collaboratively to execute project plans.
10. Prioritize tasks and responsibilities to achieve departmental key performance metrics.
11. Represent the company professionally, ethically, and morally at all times.

Preferred background, skills and experience:

1. PhD or MSc (or equivalent) in Chemistry, Biochemistry, Molecular Biology or Genetics.
2. Some experience using Genotyping and Sequencing technologies is highly desirable.
3. Some previous biotech experience / knowledge of Illumina applications is preferred.
4. Must be willing to travel up to 50%.
5. Some prior field experience supporting customers in a highly technical field is advantageous.
6. Demonstrable ability to independently work on highly complex problems requiring analysis of multiple variables.
7. Use independent judgment in developing methods, techniques or evaluation criteria for obtaining results.
8. Demonstrated written and verbal communication in English and Spanish.
9. An understanding of commonly used Genotyping data analysis software applications and/or Bioinformatics tools and programs is advantageous.
10. Experience with instrumentation such as liquid handling robotics and optical scanners preferred.
11. Demonstrable superior problem solving and interpersonal and account management skills within a commercial environment.
12. Excellent customer service skills.

What Can You Expect:

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.

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Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunities employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.