Engagement Manager, AWS Professional Services

Engagement Manager, AWS Professional Services

DESCRIPTION

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.

AWS Engagement Managers seek to understand our customers' needs, their missions, how success is defined, and ensure that we are exceeding expectations in developing and delivering solutions. As an Engagement Manager, you will collaborate across roles to understand a customer's mission objectives and define project goals. You will lead peers, small teams, or groups of teams made up of AWS members, customer Stakeholders/SMEs, and potentially other vendors to create and execute a plan to achieve project goals by understanding AWS technologies, best practices, as well as the client environment. You will identify and mitigate limitations to execution.

You will guide customers through their cloud journey to transform their business. You will leverage AWS mechanisms to help customers envision strategic goals and requirements. You will use agile delivery methodology to lead project teams consisting of business and technical resources while managing scope, schedule, and cost. You will use your management and leadership capabilities to successfully execute project plans, remain sensitive to customer needs, resolve issues, escalate when appropriate. You will work to exceed customer expectations by enabling stakeholders capabilities and increasing cloud adoption.

Key job responsibilities

1. You will be passionate about working at AWS and live our credo of "Work hard. Have fun. Make history." In this role, you will love what you do and instinctively know how to make work fun. You will be willing to take on any challenge and make a significant impact for your customer.
2. You bring your industry specific knowledge to solve business problems for our customers. The primary industries of focus are Financial Services, Energy & Utilities, Health Care & Life Sciences, Telco & Media.
3. You will deliver business objectives by managing a matrix-ed team across multi-stream, agile, technical engagements for customers. Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes capturing and validating requirements, developing and managing project governance plans, project schedules, team goals, defining success criteria and project milestones, and budgets.
4. You will ensure goal alignment across stakeholder groups which may include customers, internal teams, and partners. Create and deliver communication tailored to the audience, ranging from executive level project updates to detailed sprint plans and financial reports.
5. You are a strategic thinker who can demonstrate understanding of requirements, foresee risks, make decisions guided by policies, procedures and a business plan with limited guidance.
6. You have business and financial acumen to manage the scope, timeline, and budget of each individual project.
7. You are a strategic business partner to help customers achieve their mission outcomes and help to drive innovation throughout the engagement life cycle through iterative feedback mechanisms.

About the team

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work/Life Balance
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren't focused on how many hours you spend at work or online. Instead, we're happy to offer a flexible schedule so you can have a more productive and well-balanced life-both in and outside of work.

Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future.

The position may require up to 50% travel to customer sites.

BASIC QUALIFICATIONS

1. 8+ years of relevant consulting or industry experience, with proven ability to build trusted relationships with senior business and technology leaders (up to and including CxO).
2. Able to represent AWS within the customer's environment and drive discussions with senior personnel regarding trade-offs, best practices, project management and risk mitigation.
3. Experience with software development life cycle (SDLC) and Agile/iterative methodologies.
4. Demonstrated experience leveraging project management and agile methodologies on enterprise level engagements and the ability to apply them across large, complex projects.
5. BS level technical degree or equivalent experience.

PREFERRED QUALIFICATIONS

1. MBA or Master's degree in a management, technical or engineering field. Professional experience can be counted in lieu of graduate degree.
2. AWS/Cloud experience and certifications.
3. Active project management certification (e.g., APM, CSM, PMI-ACP, PMP, SAFe, PRINCE2 etc).
4. Managed engagements using both Waterfall and Agile/Iterative methodologies.
5. Managed and delivered IT and Transformation engagements for a Fortune 100 company.
6. Presented to C-level executives (CIO, CEO, CTO, CISO, etc.) as well as to technical subject matter experts.
7. FinancialForce Professional Services Automation (PSA) for Salesforce.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.