Emergency Response Coordinator

This job is with American Express, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

This position is responsible for administration and review of all fire safety programs, to include evacuation plans, fire drills, fire warden training, emergency action plans, development of personal emergency evacuation plans for self-identified colleagues, evacuation awareness training, and fire risk assessments.

The incumbent will be responsible for assuring compliance with local market regulations and fire codes.

How will you make an impact in this role?

Maintain documentation and administrative tracking of all fire safety programs and activities at AXP facilities within the position’s area of responsibility.

This will consist of maintenance of the following programs :

1. Fire Drills
2. Fire Warden Recruitment & Training
3. Emergency Action Plans
4. Navigator Training
5. PRA / PEEP program
6. Fire Risk Assessments
7. Awareness training

Assure AXP facilities within the position’s area of responsibility are compliant with all local fire safety laws and ordinances.

In participation with local AXP GS management, manage emergency and non-emergency fire drills and inspections at designated facilities.

Inspect fire prevention, fire safety, and emergency action plans at facilities within the position’s area of responsibility.

Serves, when needed, as the primary company representative to the local fire department in order to maintain the program’s effectiveness.

Support the local market Global Security Director / Manager in various operational processes.

The position will be a member of the local Crisis Response Team.

Collaborate with local GRE Facilities management & team, Workplace Safety, Healthy Living, and other key stakeholders.

Maintain communication with all Global Security management personnel.

Maintain and provide documentation of all programs, to include metrics demonstrating the effective management of the fire safety program.

Work with local law enforcement and / or government fire safety officials.

Assist Global Security events, incidents, or crises when needed / required.

Travel may be required.

Required to be on call 24 hours a day.

Minimum Qualifications

1. Five plus years of operational experience in Occupational Fire Safety, Fire Prevention, Emergency Response or a similar-like role in the regional / local market.
2. Knowledge and understanding of emergency response training and planning.
3. General understanding of fire suppression, detection, and alarm systems.
4. Knowledge and understanding of preparing and executing evacuation drills.
5. Ability to facilitate, train, and lead large groups of people.
6. Excellent computer skills are required, with thorough working knowledge of programs like, Slack, Excel, Power-point, and Word.
7. Knowledge and thorough understanding of applicable NFPA or country-specific standards and best practices in fire safety and emergency egress.
8. Significant multi-tasking ability required in order to manage a high volume of work projects and processes.
9. Regional and cultural sensitivity with emphasis on diversity required in order to adjust communication and presentation styles to manage business relationships and expectations, while achieving Global Security goals.
10. Strong organizational skills and project management experience is required.
11. Ability to analyze problems and make appropriate decisions quickly.
12. Ability to drive large complex programs and solutions using both direct and virtual teams.
13. Strong written and verbal communication skills.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include :

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program

Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. #LI-DNI