Technical Account Manager, Strategic Industries - Financial Services

At AWS Enterprise Support we’re looking for a Technical Account Manager (TAM) to support our customers’ creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Big Data / Analytics, Application-level services, Networking, Serverless and more. The TAM works with customers as a trusted advisor to enable their cloud journey and grow their knowledge of AWS cloud services and technologies to support their business goals.

As we continue to rapidly expand AWS’s Enterprise Support organization you’ll have plenty of opportunities to develop your technical, consulting, operational and leadership skills. You’ll work with talented cloud technologists whilst expanding your knowledge of AWS products. You’ll also have the chance to receive mentorship and active support to achieve AWS certifications. This role is within our Strategic Industries team, responsible for strategic accounts and seven industry business units across global verticals - Financial Services, Industrial and Manufacturing, Media and Entertainment, Telecom, Healthcare and Life Sciences, Energy and Utility, and Automotive. This role is in the Financial Services vertical.

We're looking for someone with experience in the Financial Services domain to help our customers achieve operational excellence on AWS at scale. You’ll provide strategic guidance to customers on the implementation and operations of AWS Services, applying your knowledge of best practices to reduce operational risk, increase governance, and allow customers to get the most out of AWS. The TAM is the centerpiece of value to our Enterprise Support customers, working alongside the broader dedicated account team. If you wish to be at the forefront of customer strategies and innovation, come join us!

Key job responsibilities:

1. You’ll build solutions, provide technical guidance and advocate for the customer.
2. Ensure AWS environments remain operationally healthy whilst reducing cost and complexity.
3. Develop trusting relationships with customers, understanding their business needs and technical challenges.
4. Using your technical acumen and customer obsession, you’ll drive technical discussions regarding incidents, trade-offs, and risk management.
5. Consult with a range of partners from developers through to C-suite executives.
6. Collaborate with AWS Solutions Architects, Business Developers, Professional Services Consultants, and Sales Account Managers.
7. With a bias for action, you'll proactively find opportunities for customers to gain additional value from AWS.
8. Provide detailed reviews of service disruptions, metrics, and detailed prelaunch planning.
9. Being part of a wider Enterprise Support team you’ll provide post-sales, consultative expertise.
10. Solve a variety of problems across different customers as they migrate their workloads to the cloud.
11. Uplift customer capabilities by running workshops, brown bag sessions, etc.

A day in the life: As a trusted advisor you’ll have a direct impact in helping our customers gain the most value from cloud technology. You’ll craft and execute strategies to drive our customers’ adoption and use of AWS services. Our Technical Account Managers partner with some of the most iconic businesses in the country, ranging from rising startups building their business from scratch through to large enterprises going through significant transformation. You’ll provide advice on architecture, support strategy, project, and launch planning as well as ongoing operational issues.

Basic qualifications:

1. Experience with operational parameters and troubleshooting for three (3) of the following: compute / storage / networking / CDN / databases / DevOps / big data and analytics / security / applications development in a distributed systems environment.
2. Experience in technical engineering.
3. Bachelor's degree.
4. Professional fluency in both Spanish and English.

Preferred qualification:

1. Experience with AWS services or other cloud offerings.
2. Experience in internal enterprise or external customer-facing environment as a technical lead.

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