User-oriented IT Technician

The Centre for Genomic Regulation (CRG) is an international biomedical research institute of excellence, based in Barcelona, Spain, with more than 400 scientists from 44 countries. The CRG is composed by an interdisciplinary, motivated and creative scientific team which is supported both by a flexible and efficient administration and by high-end and innovative technologies.

The User-oriented IT Technician will work with the other IT team members, dealing with any user-oriented tasks. Part of the work is likely to be in the helpdesk area, answering user requests. The rest of the time will be distributed between training and system administration user-oriented tasks (cybersecurity, networking, Office 365, etc.)

Main Responsibilities:

1. Helpdesk: Provide general IT support to the users and triage issues to more specialist team members.
2. Installation and support of computer hardware and software, AV equipment in meeting rooms, printers, telephony, and mobile devices.
3. Maintain the inventory database of all IT equipment and software.
4. Systems Administration: Management and support of the user-oriented services provided by the IT department including Email, Office 365, Microsoft Teams, SharePoint, Active Directory, etc.
5. Management of the IT infrastructure including network switches and firewalls.
6. User Training: Organization of user training related to any IT services, in collaboration with the Training & Academic Office.
7. Review of the IT documentation.

About the Department:

The IT Department is responsible for providing IT services to over 500 users (employees or collaborators) located in Barcelona Biomedical Research Park – PRBB. The department is divided into 3 areas: the Helpdesk team - responsible for the direct support to the user, the Systems Administration team - in charge of administrating all the IT systems, and the Web team - responsible for web development and support.

Whom Would We Like to Hire?

Professional Experience

Must Have:

1. Bachelor's degree in computing, Telecommunications, or similar degree.
2. Basic experience in IT Systems Administration.
3. Ability to effectively explain technical issues to non-technical users.
4. Ability to provide a high-quality customer-focused IT support service.
5. Knowledge of Windows 10/11, Mac OS, Linux main distribution (CentOS, Ubuntu), hardware installation and PC assembly, smartphones and common telephony, audio-visuals (projectors etc.), networks (LAN, WIFI, Firewall), Office 365 (Exchange online, SharePoint, Teams, etc).

Desirable but Not Required/Nice to Have:

1. Experience with Cloud Technologies (AWS, GCP, Azure).
2. Experience with security technologies and frameworks.
3. Experience in management and monitoring tools (Nagios, Centreon, Cacti, Microsoft Systems Center).

Languages: English, Spanish, and Catalan.

Competences:

1. Initiative: Proactive and results-oriented.
2. Communications: Strong communication skills; written and verbal. Ability to interact with a diverse audience.
3. Planning & Prioritization: Ability to work to tight deadlines and make decisions.
4. Teamwork: Ability to work independently as well as being a team player.
5. Collaboration: Can work collaboratively under standard and established procedures.
6. Interpersonal Relations: Able to build and maintain good relationships with internal and external colleagues at all levels.
7. Strong problem-solving skills and critical thinking.

The Offer – Working Conditions:

Estimated Annual Gross Salary: Salary is commensurate with qualifications and consistent with our pay scales.

Target Start Date: As soon as possible.

We provide a highly stimulating environment with state-of-the-art infrastructures and unique professional career development opportunities. To check out our training and development portfolio, please visit our website in the training section.

We offer and promote a diverse and inclusive environment and welcome applicants regardless of age, disability, gender, nationality, ethnicity, religion, sexual orientation, or gender identity.

The CRG is committed to reconciling work and family life of its employees and offers extended vacation periods and the possibility to benefit from flexible working hours.

Application Procedure:

All applications must include:

1. A motivation letter addressed to Yann Dublanche.
2. Contact details of two referees.

All applications must be addressed to Yann Dublanche and submitted online through the "Apply" button below.

Selection Process:

1. Pre-selection: The pre-selection process will be based on qualifications and expertise reflected on the candidates' CVs. It will be merit-based.
2. Interview: Preselected candidates will be interviewed by the Hiring Manager of the position and a selection panel if required.
3. Offer Letter: Once the successful candidate is identified, the People department will send a Job Offer, specifying the start day, salary, working conditions, among other important details.

Deadline: Please submit your application by August 14, 2024.

Suggestions: The CRG believes in ongoing improvement and promotes a culture of feedback. This is one of the reasons we have in place, at your disposal as a candidate, a mechanism to gather your suggestions/complaints concerning your candidate experience in our recruitment processes. Your feedback really matters to us in our aim at creating a positive candidate journey. You can make a difference and help us improve by letting us know your suggestions through the following form.