Credit Collector Public Customer

Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong. Our success comes from a specific focus in these rapidly evolving diagnostic areas, our commitment to customers, and our dedication to innovation and quality.

Job Summary

Main function is proactively analyze and control all the registries with the customer’s correct department to make sure customers outstanding balances are conformed and paid. Follow up debt maturity and make sure all invoices are collected in a timely manner. Also, in case of past due invoices, trigger the corresponding actions and escalation path to ensure outstanding balances are managed and cashed in. Get information about the invoices status and payments forecasts. Detailed management for problem solving.

Key Accountabilities

• Monitor accounts to identify outstanding debts and claim them.
• Investigate historical data (delivery note, purchase order, invoice, offer, tenders, technical assistance docs,…) for each debt or bill.
• Find and contact clients (suitable interlocutor for each case) to ask about their overdue payments.
• Follow up incidents (internal or external) to take actions to encourage timely debt payments.
• Provide customer service when they ask for information or claim discrepancies.
• Conduct face-to-face visits to customers.
• Resolve billing and customer credit issues, helping with cash allocation and reimbursements.
• Update account status records and collection efforts.
• Report on collection activity and accounts receivable status, weekly and monthly reporting.

Minimum Knowledge & Experience required for the position:

• 3+ years of Collections experience (Accounts Receivable may be considered).
• Knowledge of Billing and Collections procedures.
• Accounts Receivable knowledge/experience a plus.
• University degree preferred.
• Languages: Spanish & Catalan (native or negotiation) & English valuable.

Skills & Capabilities:

• Team player.
• Flexibility and adaptability to fast changing environment.
• Results-oriented.
• Used to working under pressure.
• High working capability.

Travel requirements:

• 25% of time.

If you are interested in constantly learning and being challenged on a daily basis, we encourage you to submit your resume or CV.

Werfen is an Equal Opportunity employer and is committed to a diverse workplace. Werfen strictly prohibits unlawful discrimination, harassment or retaliation based upon an individual’s race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, mental/physical disability, medical condition, marital status, veteran status, or any other protected characteristic as defined by applicable state or federal law. If you have a disability and need an accommodation in relation to the online application process, please contact for assistance.