Executive Housekeeper

Jumeirah Port Soller Hotel & Spa, Mallorca is situated on a cliff and surrounded by pine forests overlooking the fishing village of Port Soller. Its 121 spacious rooms and suites, all with a private terrace or balcony, enjoy stunning views of the port, the Mediterranean Sea and the impressive Tramuntana mountain range, declared a World Heritage Site by UNESCO. The hotel offers three restaurants, two bars, two swimming pools and our exclusive Talise Spa. The hotel is divided into eleven low-rise structures, guaranteeing visitors a truly exceptional and natural environment.

About Jumeirah & the Hotel:

For more than two decades, Jumeirah Group, a member of Dubai Holding, has been making a distinct mark on the global hospitality market with its unwavering Stay Different brand promise. Its award-winning destinations, including the iconic Burj Al Arab Jumeirah, position service beyond expectations, signature dining experiences and artful surroundings at the heart of every guest experience.

Today, Jumeirah operates a world-class portfolio of 26 properties across the Middle East, Europe and Asia, and employs over 9,000 colleagues, representing over 120 nationalities. As Jumeirah continues to expand its global portfolio and scale up its operations to the next level of growth, we remain fully committed to developing and empowering our colleagues to excel in world-class environments. Jumeirah is committed to embedding equality, diversity and inclusion in all its practices, embracing a culture that celebrates diversity.

Set high above Port de Sóller on the unspoilt northwest coast of the island, Jumeirah Mallorca is a secluded sanctuary near the magnificent UNESCO Heritage Serra de Tramuntana. Stylish and tranquil, and featuring a custom curated art collection, the hotel offers 121 bright and spacious sea and mountain facing rooms, featuring recently refurbished suites. The hotel hosts five restaurants offering panoramic vistas over the azure blue waters. Award-winning Talise Spa provides a sanctuary for guests seeking rejuvenation, featuring world-class amenities and expert therapists.

About the Role:

An opportunity has arisen for an Executive Housekeeper position to join our Housekeeping Department in Jumeirah Mallorca.

The main duties and responsibilities of this role:

1. Plan, organize and supervise all Housekeeping activities.
2. Ensure team is trained, motivated and focused.
3. Set the standards of cleanliness and maintenance of all operations.
4. Maintain the Hotel policies and procedures as agreed by the Management in accordance with The Hotel’s business plan.
5. Liaise with Front Office on forecasting VIP arrivals and ensure the smooth flow of communication between the Departments.
6. Conduct periodic inspections throughout the hotel to assess the cleaning standards.
7. Prepare departmental and assist in preparation of divisional budgets, ensuring that the departmental operational budget is adhered to the business plan.

About the Benefits:

1. Join a growing luxury hospitality company with exciting opportunities for training, development, and career advancement.
2. Work in a unique environment in the heart of Mallorca, surrounded by beauty, luxury, and an energetic multicultural team.
3. Enjoy generous F&B discounts and reduced hotel rates across our properties worldwide.
4. Opportunity to participate in the Winter Relocation Program with opportunities to work at other Jumeirah properties.
5. Benefit from complimentary cleaning of employee uniforms and work attire.

Requirements

About you:

The ideal candidate for this position will have the following experience and qualifications:

Qualification & Experience:

1. Minimum of 2 years work experience in Housekeeping in an International Hotel Company.
2. Minimum of 1 year’s management experience in a high volume housekeeping role.
3. Experience in managing outsourced labour and casual staff requirements.
4. Previous Housekeeping & Laundry experience as well as guest/employee relations training.
5. Knowledge of proper cleaning techniques, use and requirements of equipment.
6. Knowledge of proper chemical handling.
7. Ability to communicate satisfactorily in English with guests, management and co-workers.

Skills

1. Excellent level of English and Spanish.
2. Excellent organizational and team management skills.
3. Excellent computer skills and knowledge of OPERA and other hotel systems would be an advantage.
4. Interpersonal skills with proven ability to lead a team and manage conflict.
5. Ability to maintain confidentiality of hotel guests and pertinent hotel information and convey the same sense of confidentiality to all employees.