Test designer

AirDNA began with a big dream in a balmy California garage in 2015. Since then, the technology startup has grown into the leading provider of data and business intelligence for the billion-dollar travel and vacation rental industry—with offices in Denver and Barcelona.

Our self-serve AirDNA platform eliminates guesswork and equips Airbnb hosts with smart and competitive insights needed to succeed in the ever-evolving short-term rental landscape.

We also arm enterprise clients with customized reports and in-depth dashboards to ensure they can scale and invest strategically. These customers include hundreds of top financial institutions, real estate companies, vacation rental managers, and destination marketing organizations around the world.

We track the daily performance of over 10 million Airbnb and Vrbo properties across 120,000 global markets. We also collect data from over a million partner properties. This marriage of scraped and source data, enhanced by our proprietary algorithms, makes our solutions the most accurate and comprehensive in the world.

The AirDNA Team

At AirDNA, we’re a team of data nerds on a mission to empower our customers to smartly grow their businesses. We invite you to apply even if you are unsure about whether you meet every single requirement in this posting. We carefully consider every application, not just those that check off all the boxes.

The Role :

We’re looking for a Sales Operations Specialist to help drive performance across the customer life cycle, from onboarding to renewal, to support and increase overall revenue retention. In this role, you’ll collaborate closely with the Sales, CX and finance teams, ensuring accurate data, aligned reporting, streamlined processes, and optimized tools to empower the Sales organization.

This position is a 6-month temporary contract to cover maternity leave, with the possibility of extension based on business needs. It’s an exciting opportunity to make a significant impact in a dynamic and collaborative environment, working closely with our CX and finance teams to drive performance and efficiency.

Here's what you'll get to do :

1. Review and optimize the current customer end-to-end journey and suggest areas of improvements to streamline processes and enhance performance.
2. Build and maintain relevant reports and dashboards to track retention KPIs and team performance (both on the CRM and offline).
3. Ensure CRM data is accurate and aligned with financial reporting.
4. Analyse key metrics to provide actionable insights for CX and Sales leaders.
5. Manage and optimize the CX technology stack (Hubspot, Gong, Ringover), ensuring adoption and provide team training.
6. Innovate processes to increase efficiency, automation, and alignment across teams.
7. Support target setting, commission plans definition and territory planning.
8. Collaborate on streamlining the customer journey, identifying improvements to the handoff, renewal, expansion and cross-sell processes.
9. Support the Head of RevOps & the Account Management leader in the forecast process to develop predictable revenue and accurate forecasts.

Here's what you'll need to be successful :

1. 2+ years of experience in Sales Operations or CX Operations
2. 2+ years of experience with CRM (Hubspot)
3. Full proficiency in English both verbal and written
4. A proactive, organized, and self-motivated approach with the ability to meet deadlines
5. Good understanding of sales, retention strategies, KPI's and CX processes
6. Strong analytical and project management skills with attention to detail
7. Excel advanced knowledge

Here's what you can expect from us :

1. Flexible on working from anywhere!
2. Twelve holidays (6 months contract)
3. Language lessons with Preply (French-German-Italian-Spanish)
4. Individual growth plan to progress in the role
5. Standard working hours from 11 am to 7 pm
6. A fun and sunny office with big terraces
7. Talented international team and a vibrant work environment
8. Bottom-up management : we listen to your ideas and implement them
9. Team building events
10. Dog friendly office!

Hiring Process :

1. First stage : Interview with the People Team at AirDNA (Online-30min)
2. Second stage : Meet the CX Operations Specialist (Online-30min)
3. Third stage : Exercise Task
4. Final stage : Meet our Head of RevOps + Exercise walk through (Onsite-1.5hours)