CTS TECHNICAL DOCUMENTATION SPECIALIST

Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and develop, produce and market innovative medicines, solutions and services in more than 110 countries and regions.

We believe that diversity adds value to our business, our teams and our culture. We are committed to equal employment opportunities that foster an inclusive environment.

The Global CTS Technical Documentation Technician collaborates with partners and CTS subject matter experts to create technical communications for customers, distributors, and field personnel, ensuring they have the necessary support and access. She/he is responsible for publishing all documentation related to new Diagnostic instrument software versions released to the field and actively participates in process improvement initiatives.

What your main responsibilities will be

1. Collaborate with partners and CTS subject matter experts to develop technical communications for the Grifols Technical Library (Customer Portal, GTL) and CTS Sharepoint (Field Service Bulletins and other service documents).
2. Publish documents in the GTL and CTS Sharepoint, and configure ServiceMax as needed.
3. Request translations for specific documents.
4. Participate in process improvement initiatives for CTS (DxBU).
5. Manage user accounts for distributors providing them with access to our platforms.
6. Manage customer users for the Customer Portal access.
7. Answer the Grifols Technical Library support mail.

Who you are

The requirements listed below are representative of the knowledge, skills, education, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. You have a Technical or Life Science Bachelor's Degree.
2. You have an advanced level of English.
3. You have analytical skills, you are communicative and flexible.
4. You have strong PC skills.

What we offer

1. Benefits Package.
2. Contract of Employment: Permanent position.

This is a brilliant opportunity for someone with the right talents.

Information about Grifols is available at www.grifols.com. If you’re interested in joining our company and you have what it takes, then don’t hesitate to apply.

We look forward to receiving your application.

Grifols is an equal opportunity employer.

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Location: Sant Cugat del Vallès

Learn more about Grifols