Spa Attendant - Four Seasons Mallorca at Formentor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in June 2024.

Key Responsibilities:

1. Maintain cleanliness and organization of the spa facilities, including treatment rooms, relaxation areas, and restrooms.
2. Assist guests with check-in and check-out processes, providing information about spa services and amenities.
3. Ensure that all spa supplies and amenities are stocked and replenished as needed.
4. Provide exceptional customer service by addressing guest inquiries and needs promptly.
5. Assist therapists and other staff as needed to enhance the overall guest experience.

Our Ideal Spa Attendant candidate will have:

1. Customer Service Skills: Friendly, welcoming, and attentive to guest needs, ensuring a comfortable and pleasant experience in the spa.
2. Attention to Detail: Ability to maintain the cleanliness and organization of all spa areas, including treatment rooms, locker rooms, relaxation areas, and common spaces.
3. Physical Stamina: Able to stand and move around for long periods, as well as perform tasks such as cleaning and restocking supplies.
4. Professional Appearance: Maintains a neat and professional demeanor in line with spa standards, contributing to the luxurious atmosphere.
5. Communication Skills: Ability to interact with guests professionally, answer questions, provide information about spa services, and coordinate with spa therapists.
6. Time Management: Effectively manages time to complete tasks efficiently, such as preparing treatment rooms, replenishing towels, and restocking amenities.
7. Team Player: Works well with other spa team members to ensure smooth operations and provide an exceptional guest experience.
8. Knowledge of Spa Services: Familiarity with the spa's offerings, enabling them to assist guests in making informed decisions about treatments or answering general questions.
9. Hygiene Standards: Understands and follows strict hygiene and safety protocols to ensure the health and safety of guests and staff.
10. Flexibility: Willing to work shifts that may include weekends, holidays, and evenings, as required by the spa’s schedule.
11. Basic Problem-Solving Skills: Able to address minor guest concerns or operational issues and report more significant problems to supervisors.
12. Enthusiasm for Wellness: Passion for the wellness industry and creating a serene environment that enhances the overall spa experience for guests.