Customer Service Representative Wholesale - Portuguese and Spanish

Customer Service Representative Wholesale - Portuguese and Spanish

JOB SUMMARY

Responsible for all matters about Wholesale Customers from Portugal and Spain.

ESSENTIAL DUTIES & RESPONSIBILITIES

1. CUSTOMERS ACCOUNTS MAINTENANCE
2. Monitor Order Flow: Oversee all orders moving through Wholesale system.
3. Guarantee the highest level of Customer Service to our wholesale customers.
4. Offer an after-sale service that adds value to the relationship with the customer.
5. Management of calls, orders, reorders, store service support, labelling, logistics matters.
6. EDI Integration.
7. Reporting and sales analysis.
8. Refunds and Exchange: Perform any necessary refunds or exchanges in line with company policies and procedures.
9. Emails management.
10. Research and resolve consumer concerns in a timely and professional manner, within company guidelines and policies.
11. AUDIT (SOXX): Working in line with SOXX policies and procedures.
12. OTHER DEPARTMENTS
13. Providing support for the Customer Service Department when resources are low.
14. GENERAL
15. Communication with other departments.
16. Ad-hoc duties and responsibilities as requested/assigned by the Customer Service Manager.

ESSENTIAL SKILLS & EXPERIENCE

1. Good presentation and numeracy.
2. Proficient in Word, Excel, and Outlook.
3. Good computer skills.
4. Data entry.
5. Accuracy (alpha and numeric).
6. Ability to interpret documents such as customer orders, e-mails, safety rules, policies and procedures, and operating/maintenance instructions.
7. Capacity to work under pressure with peak of high volume of consumer requests.
8. Portuguese and Spanish bilingual and English intermediate.