Back Office Support for Video Gaming Brand (Dutch Speaker)

Are you ready to start your career in Lisbon, Portugal? Then we have an exciting opportunity as a Back Office Support. Maintain core business operations, handle administrative tasks, and deliver deep analysis on customer data.

Your responsibilities and impact working as a Back Office Support for a Video Gaming Brand will be:

1. Managing administrative and organizational activities to support the smooth functioning of the core business.
2. Be a first point of contact for resolving escalated customer inquiries, complaints, and technical issues.
3. Dive into escalated cases, gathering relevant information from multiple sources, analyzing data, seeking root causes to determine appropriate solutions, and communicating with customers via phone, email, and chat to understand their concerns, provide updates on the status of their cases, and deliver resolutions in a timely and professional manner.
4. Conduct regular reviews and audits of escalated cases to ensure compliance with company standards, service level agreements, and regulatory requirements.

Skills, qualifications, and interests you need to succeed in this role:

1. A native level of Dutch and an excellent level of English.
2. Ability to deliver deep analysis on customer data.
3. Ability to work independently and under minimal supervision.
4. Great attention to detail and working accurately.
5. Analytical and problem-solving skills.
6. Attentive listening skills and comfortable communicating with people.
7. Energetic, innovative, and proactive at a fast pace.
8. Excitement about intercultural communication and the expatriate lifestyle.
9. Living in or willing to relocate to Portugal for an international career and life experience.
10. Having a valid Portuguese work permit or a nationality that allows you to work in an EU-country.

What’s in it for you?

1. Type of contract: Unfixed term contract, 30 days probation period.
2. Office-based job.
3. Full-time (40h/week) Monday – Friday: 09:00-19:00 (GMT).
4. Salary conditions: 16584/year (plus performance bonus) + Loyalty Bonus: 300 euros every 3 months + Performance bonus + Meal vouchers.
5. Health insurance after 6 months.
6. Paid professional training.
7. Fun and engaging company-wide initiatives.
8. For international candidates: Relocation package with help in accommodation for the first months and flight reimbursement.

Accommodation support customized to your needs and budget, which can include assistance with temporary accommodation in the first weeks and/or finding permanent accommodation.

Your future company is a global leader in the BPO industry. With 170,000 employees across the globe, you will be a member of a team behind the best experiences for over 750 of the world’s leading and digital-first brands. The innovative solutions, technology, and expertise are designed to support operational needs for clients and deliver a seamless experience to customers in the moments that matter.

What should you expect from living in Lisbon?

1. A colorful city view and a rich cultural history.
2. Pros of living in a European capital on a budget.
3. Delicious Portuguese cuisine and famous cafe culture.
4. Friendly people, good vibes, and a happy-go-lucky urban life.
5. Warm climate all year and a sunny beach life next to the Atlantic.
6. A large English-speaking local community and international environment.