Servicenow Developer (F / M / D)

Digital Adoption Solution Builder (m / f / d) based in Madrid (Spain - Remote Work)

rpc – The Retail Performance Company is the consulting company for the entire path to a customer-oriented transformation: from strategy, customer experience design and data analytics to people empowerment and performance management. We have made it our mission to support our clients with holistic solutions from strategy to implementation from a single source. Our focus is on creating inspiring customer experiences for a sustainable and value-adding relationship between brands and end customers.

Your Tasks:

• Development of interactive guides, onboarding solutions and context-sensitive tooltips that help users to better understand their software.
• Testing, implementing and maintaining the content created to ensure its functionality and quality.
• Analysis of user behaviour, use cases and feedback in order to continuously improve existing solutions and implement new requirements.
• Independent documentation and maintenance of the content created and the course of the project. Collaboration with an international team from Germany, Portugal and UK.

Your Profile:

• Successfully completed studies in a relevant field (e.g. computer science, business or media informatics, business administration with a focus on digitalisation, interaction design or similar).
• Ability to understand user requirements and develop customised solutions.
• Structured and independent way of working, even with parallel projects.
• Good communication (English C1) and teamwork skills.
• Openness to learn new methods and technologies and to develop further.

Seniority level: Entry level

Employment type: Full-time

Job function: Design, Art / Creative, and Information Technology

Industries: Business Consulting and Services