Customer Experience Manager (m / f / d) -100% remote EU

CH Carolina Herrera is House of Herrera’s luxury lifestyle brand. As one of the most prominent projects in the industry, CH Carolina Herrera’s immediate success was backed by Venezuelan designer Carolina Herrera’s career as a global icon in luxury and timeless elegance.

Featuring accessories, women’s, men’s and children’s collections, the brand rapidly established itself with more than 400 stores in Europe, the Americas, Middle East and Asia.

Our culture is based on teamwork and passion for our brands. We are looking for colleagues who will bring talent and commitment to the team and who want to grow in a fast-paced, international organisation. Our aim is for you to become a part of our project and accomplish your goals by our side.

Responsibilities:

• Providing excellent customer service following the company customer experience protocol
• Maintaining and developing the store Client book (sales after care)
• Replenishing the products on the sales floor as outlined in the company procedures whilst respecting the visual merchandising standards
• Achieving daily and weekly individual sales targets and KPI's as defined by the Store Manager or Assistant Store Manager in order to achieve the store objectives
• Assisting with merchandising and inventory activities
• Keeping the sales floor and store image neat, organized, clean and stocked
• Processing transactions accurately and efficiently
• Complying with all sales related policies and procedures

Minimum Requirements:

• Minimum 1 year experience in fashion retail luxury stores
• Passion for fashion
• Orientation to results and the clients satisfaction
• Excellent communication and negotiation skills
• Dutch and English are required
• Full time and Part time

Competences:

• Identification with the company
• Interpersonal communication
• Initiative