Data Collector & Healthcare Market Research - Italian native / Spanish + English proficient (Ma[...]

We are recruiting a brave mind with a native level of Italian and proficient level of Spanish and English to join us at our Madrid CoE office. If you want to play a key role in a multi-country, dynamic and committed team this could be the role for you!

What to expect :

• Recruit target doctors and follow-up on their participation in market research studies via different means of communication (phone, email).
• Assist with project set-ups and field analysis.
• Take needed actions to invite and follow-up HCPs to ensure study progress as per given deadlines.
• Increase doctor’s engagement.
• Prepare sample lists.
• Manage invitation templates.
• Promote HCP collaboration in market research studies based on established standards.
• Initiate follow-up calls with HCPs to achieve maximum rate of return or additional information.
• Take care of customer service with HCPs.
• Run pilot projects and recruitments for qualitative studies.
• Transition doctors to the official Incentive Program and support implementation of adaption to Local Fiscal / Legal regulations.
• Investigate, resolve and process panel incentive issues within defined guidelines in order to facilitate timely receipt of compensation.
• Effectively work and communicate with a multi-cultural and cross-functional team.

Our ideal candidate: Skills & other requirements :

• High school graduate or equivalent.
• Native or bilingual level of Italian is required.
• Very high level of Spanish and English is required.
• Good skills with Microsoft Excel.
• Very good communicator.
• Past experience in customer service is an advantage.
• Strong prioritization skills and the ability to work in a multitask environment.