Front Office Manager (Hotels and Resort)

Job Descriptions:

1. Provide outstanding services and ensure customer satisfaction.
2. Address customer concerns and complaints promptly and professionally.
3. Respond to customer needs and requests in a timely manner.
4. Answer phone switchboards, transfer calls, and take messages.
5. Manage incoming and outgoing mails and faxes.
6. Post charges to customers and handle card and cash transactions.
7. Plan and assign workloads for front office associates.
8. Supervise associates in their assigned job duties.
9. Prepare operational and financial records for Manager to review.
10. Identify resource requirements and manage resource allocations to ensure complete coverage and continuous availability.
11. Assist in hiring and training associates in front office duties.
12. Evaluate the performance of associates and provide appropriate feedback.
13. Ensure associates follow company policies and operational procedures.
14. Schedule regular meetings to discuss issues and updates.
15. Educate associates on safety, emergency, and security procedures.

Qualifications:

1. Degree or Diploma in Hospitality Management is an asset or Graduates bachelor degree and/or diploma in hotel or other related field. Computer knowledge and experience in MS Office programs.
2. Minimum 2 to 3 years work experience as Front Office Associate / Front Office Cashier in a hotel.
3. A positive attitude and excellent communication skills. Experience in motivating and leading a winning team. Ability to remain calm whilst under pressure.

Job Type: Full-time