Sales Associate

• Welcome clients and proceed with the sales following the Maison's selling ceremony.
• Actively contribute to boutique turnover.
• Develop loyalty of existing clients through clienteling actions and follow-up clients all along their journey with the Maison.
• Follow boutique's & personal action plans to reach sales target.
• Understand the boutique KPIs and follow related action plans defined by Boutique Management.
• Participate in commercial & non-commercial events for the Maison.
• Support other Sales Associates to achieve boutique target.

BRAND EQUITY & AWARENESS

• Know the Maison's products, history, and know-how.
• Be a referent for Watchmaking, HWM, Patrimony...
• Develop general knowledge on the competition.
• Follow Brand visual identity (VM, day-to-day maintenance...).

CLIENTELING, CLIENT EXPERIENCE & IN-BOUTIQUE JOURNEY

• Prepare the boutique to welcome clients.
• Serve omni-channel clients (boutique appointment, boutique pick-up...) to ensure a seamless journey across the whole Maison network.
• Personalize relationships with clients & anticipate their needs.
• Showcase the in-boutique client experience (1931 café, Atelier d'Antoine...) and provide support when needed.

CLIENT SERVICES

• Receive clients for repairs drop-offs and pick-ups.
• Gather client information (product aesthetics & conditions, client request, pre-approved / declined services...).
• Communicate all relevant information (intervention requiring to be sent overseas, lead time, price, fees on declined cost estimate, brand policies).
• Register the products for repair / maintenance.
• Perform CS activities allowed in the boutique.
• Inform clients on their repair (cost estimate, status).
• Foster business opportunities through CS (cross-selling).

OPERATION EXCELLENCE

• Be aware of products in stock.
• Contribute to operational tasks (stock counts, replenishment, price tags update, consumables management...).
• Build operational knowledge on all digital tools (sales, CRM, CS, omni-channel, back office...).
• Comply with Maison's policies & commercial rules.

ABOUT YOU :

• You are result-oriented, ambitious.
• You have a proper sense of luxury and pay attention to details and excellence.
• You are able to thrive in a fast-paced, client-centric environment.
• You put client experience and hospitality at heart.
• You are a strong team player, empathetic, collaborative.