Responsibilities
- Manage team member queries by answering location-specific questions as a Specialist, and redirecting to other internal teams when required.
- Be responsible for the management and tracking of team members' lifecycle events: HR files, probationary periods, onboarding, leaves of absences, time & attendance, and off-boarding.
- Act as a system administrator for our HR Database, managing accuracy of team member data and paperwork requirements.
- Coordinate onboarding activities for new hires, including: communications, paperwork, drafting employment contracts in DocuSign.
- Provide benefits support: administering local programs, benefit enrollments, and vendor invoicing.
- Liaise with Payroll: Prepare monthly summary of changes for Payroll.
- Support the voluntary termination process: sending necessary paperwork and conducting exit interviews when required.
- Keep yourself informed on changes in legislation, policies, or programs that may affect team members.
- Assist in developing and/or documenting HR policies and procedures.
- Effectively support the day-to-day execution of assigned projects.
Qualifications
An academic degree with at least one year of Human Resources and/or administrative or operations experience.
Exceptional organizational skills working across several projects simultaneously.
Must be hands-on, detail-oriented, and process-minded, and cope well with a high volume of HR transactions.
Ability to build strong relationships and work independently, establish trust and credibility, and handle confidential information in a mature and professional manner.
Experience in working in international organizations, and possess the attitude it takes to successfully collaborate across locations and cultures.
Demonstrated proficiency in MS Word and Excel, with an advantage for previous work within Google Workspace.
Excellent verbal and written communication skills - both in English and Spanish, or English and German.
Remote-First operating model and culture.