Pricing and Availability Officer

Job Title: Pricing and Availability Officer

Location: Madrid, Spain

Job Reference: 2206

Job Description:

We are looking for a clever individual with a great head for numbers AND a persuasive e-mail AND phone voice - the sort of person who could calculate a banker’s bonus and then persuade him to turn it down.

Your job will be to ensure that all our rental rates are in order and the property availabilities are up to date – across nearly 500 properties in 8 countries. This includes loading prices, checking for ongoing offers, liaising directly with owners and property managers when rate-related issues arise, and occasionally negotiating sensitively with property owners and managers or explaining how to use our extranet.

You will work under supervision from one of our Portfolio Officers, but also liaising with our sales team to devise ad-hoc quotes.

Professional Requirements:

• Fluent in English; any additional major international language is a definite plus
• Excellent numeracy (advanced Excel skills are a plus)
• Deep understanding of client servicing techniques and processes
• Knowledge of the vacation rental industry is a plus
• Excellent computer skills, especially MS Office and Photoshop
• Ability to multi-task and prioritize effectively in a fast-paced environment where priorities change quickly

Desired Personal Traits:

• Meticulous attention to detail
• Intelligent and creative approach to problem-solving
• Clear and confident phone manner
• Trustworthy and honest
• Customer orientation
• Organized and effective
• Independent and self-motivated
• Friendly, easy-going manner to fit in with our small team
• Excellent interpersonal skills
• Loyal and committed

We Value:

• Luxury goods, services or travel industry experience
• Understanding of true luxury (and how HNWI and UHNWI source and purchase luxury goods and services)
• Excellent negotiation and networking skills
• Passion to succeed, reliability and trust

Additional Information:

• Home office job, no office support is offered at present
• No relocation is offered

If you have what it takes, we would love to hear from you!