Customer Service Team Leader - Italian & Spanish

Customer Service Team Leader - Italian & Spanish

Customer Service Team Leader- Italian and Spanish in Madrid or Barcelona

Do you have experience in customer service through Contact Centers and are you ready to face new challenges?

This is your role at MSX!

Objective of the position:

Our Team Leader will guide and support a team of agents ensuring that the team adheres to project guidelines, delivers exceptional customer support, and meets key performance metrics.

The duties you will perform on a day-to-day basis are as follows:

• You will supervise and support a team of agents, ensuring they meet the performance target.
• You will provide ongoing support, motivation, and mentorship to the team members.
• You will create comprehensive manuals and document procedures.
• You will provide training to the new hires and existing team members.
• You will track and analyze team performance metrics.
• You will compile data and generate reports on the team performance.

We look for you if:

• You have an excellent command of English and you also have strong language skills bilingual and/or native in Italian and Spanish.
• You are located in Madrid or Barcelona.
• You have experience working in Customer Service or Customer Support as Supervisor or Team Leader for at least 1 year.
• You are a person with excellent oral and written communication skills.
• You have leadership skills with a focus on team development and achieving results.
• You have the ability to interact at the executive level and within multi-disciplinary, multi-cultural teams.
• You have knowledge of MS Office365 applications, with proficiency in PowerPoint and Excel.

What do we offer you?

• Full-time indefinite contract. 40 hours a week, Monday – Friday.
• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, relating to customers, suppliers, consultants, and dealers.
• MSX Bazaar: Shopping portal exclusive for MSX employees.
• 23 days of Vacations + 3 extra days.
• Internal training plan.

Do you think you are the ideal person for this position? We want to meet you! Apply for the offer quickly and we will review your application.

Who are we?

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry-leading expertise that spans:

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Vision

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

The MSXI Mission

We harness our expertise in mobility, the creativity of our global teams, and the power of technology to craft tailored, sustainable, and innovative solutions.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.