Contact Center Agent, Dutch and English speaker

Contact Center Agent in Madrid OR Alicante - Dutch speaker with English

Are you looking for a customer-focused role where you can make an impact on the customer journey and be part of the digital transformation of retail and service within a brand new team?

This is a position for ambitious, service-oriented, self-motivated, and team-oriented people who put customers first. If you are motivated, communicate well, and can think analytically, you may be the ideal candidate for this position!

The duties you will perform on a day-to-day basis are as follows:

• Conduct follow-up calls with customers to assess their satisfaction after product or service interactions.
• Address any concerns, questions, or issues raised by customers during the follow-up call.
• Gather feedback on the overall customer experience and identify areas for improvement.
• Collaborate with cross-functional teams to ensure timely resolution of customer concerns.
• Maintain accurate records of follow-up activities and customer interactions.
• Upsell additional services or products based on customer needs.
• Promote positive relationships with clients and encourage referrals.

We are looking for you if:

• You have excellent communication skills, both verbal and written.
• You are bilingual or native in Dutch and have excellent English skills.
• You have strong interpersonal skills and the ability to build rapport with customers.
• You are detail-oriented and organized.
• You are proficient in using customer relationship management (CRM) software.
• You have prior experience in customer service, sales or related fields is a plus.

What do we offer?

• You will be part of a great team of professionals in an internationally consolidated company.
• You will acquire a global vision of the automotive sector, interacting with customers, suppliers, consultants and dealers.
• MSX Bazahar: Collective purchasing portal with great discounts for employees.
• Flexible remuneration plan.
• 23 working days according to collective agreement + 3 extra days.
• Internal training plan.
• Additional incentives for employees referral programs, internal trainers, new business opportunities.

About MSX International

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

• Consumer Engagement
• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market.

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world.

The MSXI Vision

To be clients’ first choice, recognized for our operational excellence and commitment to driving change and innovation in the mobility industry.

The MSXI Mission

We harness our expertise in mobility, the creativity of our global teams and the power of technology to craft tailored, sustainable and innovative solutions.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.