IT Support Technician

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450+ employees, 9 countries, and 1 mission - to amplify the voice of physicians globally. That is where you come in. Helping unite physicians across the world to support better patient outcomes—and even save lives— is an incredible feeling. Join us!

What we’re about:

1. Community: with 20+ years of tradition and innovation, our team has built the world’s largest online community of 1.3M medical professionals and a trusted network of leading industry partners - and we’re growing every day.
2. Innovation: our tech-first approach to the conventional worlds of physician engagement and rapid healthcare insights powers our ability to improve workflows in unique ways.
3. Collaboration: making an impact in healthcare is serious work, but that doesn’t mean we can’t have a good time while we’re at it. We laugh together, we don’t take ourselves too seriously, and we’re always trying to make our customers crack a smile.

What we’re looking for:

Responsibilities:

1. Resolve, transfer or escalate IT tickets raised by internal employees. We are using a well-known ticket management system.
2. Prepare Mac/Windows laptop computers and working places for usage.
3. Work on creating/disabling corporate accounts using Active Directory and other tools.
4. Perform asset management and maintenance tasks.
5. Develop documentation/user guides for common user issues.
6. Perform on/off boarding of employees in various systems.
7. Support users in Barcelona office as well as other sites, but mainly Barcelona office. This role is a part of a dynamic support team.

Skills and Experience Required:

1. 3+ years of successful hands-on end user Windows desktop support.
2. 3+ years of successful hands-on end user MacOS desktop support.
3. Fluent in English, both written and oral.
4. Strong sense of discretion and confidentiality.
5. Microsoft Office support.
6. Windows 10 and MacOS support.
7. Mobile device support of both Android and iOS devices.
8. Know your way around Active Directory.

Desired Skills:

1. Fantastic troubleshooting abilities.
2. Good documentation abilities.
3. Decent Google-Fu.

Soft’ or General Skills Required:

1. Effective professional communication skills and excellent interpersonal skills.
2. Excellent organizational, prioritization and planning skills with a solid attention to details.
3. Ability to work well independently as well as part of the team.
4. Logical thinking.
5. Ability to follow procedures, but also flexibility to propose solutions for problems.
6. Looking for ways to improve and promote quality.
7. Proactively addressing potential problems and taking responsibility if errors occur, working with managers to correct any issues.

The Good Stuff: Compensation & Perks:

1. Dynamic and challenging international experience.
2. Possibility to grow professionally.
3. Friendly, supportive team.
4. Full training program.
5. Central super cool offices.
6. Free drinks.
7. Private health insurance.
8. 23 days holiday plus bank holidays.
9. Hours of work are 40 hours a week, 10.00 am to 7.00 pm Monday to Friday.
10. And more!

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