Business Analyst - Customer Service

At Nestlé, we are proud to be a diverse and inclusive team of IT professionals, each dedicated to driving innovation and creating meaningful value for the world’s leading health, nutrition, and wellness company. By leveraging cutting-edge technologies, we deliver integrated solutions that support Nestlé’s mission to enhance quality of life and contribute to a healthier future.

We are excited to invite applications for the position of Customer Service IT Functional Analyst within our IT Customer Service Product Group.

Position Snapshot

• Location: Esplugues de Llobregat (Barcelona) - relocation will be required
• Type of Contract: Permanent
• Type of work: Hybrid/Remote
• Work Language: Fluent Business English

The role

As an IT Functional Analyst, you will serve as a vital link between IS/IT Corporate, IBS and Zone stakeholders, and regional IS/IT teams. Your insights will be instrumental in identifying business challenges and opportunities, guiding the selection of effective IT solutions, and ensuring value delivery throughout the product lifecycle.

What you’ll do

• Shape the development of go-to-market strategies, product vision, and execution, ensuring that we deliver value and encourage user adoption.
• Collaborate with stakeholders to design, build, and deploy applications that support Nestlé’s global initiatives, valuing diverse perspectives in the process.
• Foster continuous improvement of product strategies in partnership with Product Group Managers and Business Relationship Managers (BRMs).
• Inspire and support cross-functional teams, nurturing an environment of collaboration to deliver solutions that align with business objectives and IT strategies.
• Advocate for innovation, agile practices, and a supportive culture within the organization.

We offer you

We offer more than just a job. We put people first and inspire you to become the best version of yourself.

Great benefits including competitive salary and a comprehensive social benefits package. We have one of the most competitive pension plans on the market, as well as flexible remuneration with tax advantages: health insurance, restaurant card, mobility plan, etc.

Personal and professional growth through ongoing training and constant career opportunities reflecting our conviction that people are our most important asset.

Hybrid working environment with flexible working scheme. Our state-of-the-art campus is dog friendly and equipped with a medical center, canteen and areas to co-create network and chill!

Recreation activities such as yoga, Zumba, etc. and a wide range of volunteering activities.

Minimum Requirements:

• 5+ years in SAP ECC and/or S4HANA application design, build, and min 2 years’ experience in Supply Chain Customer Service implementations (Pricing and Rebates, Order to Cash, Demand Capture, Logistics, Billing, Claims, Returns and Refusals).
• Bachelor's degree in Business Administration, Information Systems, Engineering, or related fields (or equivalent experience).
• Strong understanding of O2C business processes and their integration across various domains.
• Solid foundation in system engineering, information security, and architecture standards.

Bonus Points If You Bring:

• Proficiency in Microsoft 365 applications (Outlook, Teams, SharePoint, Copilot, etc.).
• Knowledge of Microsoft Azure, PowerApps, and related tools (a plus).
• Experience in Microsoft Dynamics 365 (a plus).
• Familiarity with Agile/DevOps environments and design thinking methodologies.

About the IT Hub

At Nestlé IT, we are a diverse, global team of IT professionals in the biggest health, nutrition and wellness company of the world. We strive to create an environment where people are valued for who they are. We innovate every day through future ready technologies to create opportunities for Nestlé to delight consumers, customers and employees alike. We collaborate with partners around the world to deliver tangible value at global scale. We continuously work to develop our people to be future ready.

We are Nestlé, the largest food and beverage company in the world, with a presence in more than 185 countries. With net sales of CHF 94.4 billion in 2022, the company has over 291,000 employees and 418 factories in 85 countries. Our values are based on respect: respect for ourselves, respect for others, respect for diversity, and respect for our future. Nestlé is dedicated to offering high-quality food and beverage products and services that contribute to the nutrition, health, and well-being of people, pets, and the planet. Additionally, it is committed to being a leading company in sustainability and achieving net zero greenhouse gas emissions by 2050.

We encourage the diversity of applicants across gender, age, ethnicity, nationality, sexual orientation, social background, religion or belief and disability.

Step outside your comfort zone; share your ideas, way of thinking and working to make a difference to the world, every single day. You own a piece of the action – make it count.

How we will proceed: