ITSM Automation and API - Tech Lead

We are looking for a Tech Lead – API and Automation to be part of our Nestlé IT Workforce 360 department.

Position Snapshot

• Type of Contract: Permanent
• Type of work: Hybrid
• Work Language: Fluent Business English

Position Summary

• Maintain, evolve and improve ITSM Integrations and Automations
• Manage your stakeholders as well as the team(s) developing new capabilities
• Responsible for Integrations and Automation process design, capability built globally (trainings, communications, and knowledge articles), Standard Operating Procedures, adoption, performance metrics and control points, governance strategy, automation, visual identity and feedback.

A day in the life…

• Managing end to end of ITSM Integration and Automation (ServiceNow, Mulesoft, Flow Designer)
• Connect with product strategy and vision
• Act as a key stakeholder/sponsor for Problem Solving and Continuous improvement activities within the team
• Ensure the Service Request Catalogs are correctly defined and maintained
• Leverage Service-based reporting and control points to understand end to end performance for integrations, automations from both a business and product stream perspective.
• Ensure compliance standards by design meeting the mandatory requirements for support and risk mitigation
• Ensure quality of integrations and automations, including lifecycle and housekeeping
• Coordinate end to end governance with the IT Leadership team
• Create and manage enhancements to improve ITSM applications
• Understand the Impact on ISMS process due to existence as a Business Application
• Ensure the master data is regularly reviewed and maintained.
• Collaboration with the other modules such as Request Fulfillment, Incident management, Problem Management, Knowledge Management whenever necessary
• Advocate for new trends and technologies (new practices, tools, features)
• Improve user’s satisfaction and endorsement of ITSM products.

What Will Make You Successful?

Must have:

• Full-time work in Spain, Barcelona, virtual working available in a global environment
• Bachelor’s degree or higher, preferably computer science, engineering, business administration or related area
• 6+ years of experience in IS/IT Service Management, Customer Experience closest to the Business, Integration and Automation
• 5+ API, Integration and Automation experience within IT
• Adaptable to learn new ways of working and growth mindset
• Able to create & maintain strong relationships to key stakeholders

Nice to have:

• Experience in ServiceNow Platform
• Demonstrated experience in a product-based IS/IT organization
• Designed clear Roadmap connections showing the yearly plans and bringing them to reality