We are looking for a clever individual with a great head for numbers AND a persuasive e-mail AND phone voice - the sort of person who could calculate a banker’s bonus and then persuade him to turn it down.
Your job will be to ensure that all our rental rates are in order and the property availabilities are up to date – across nearly 500 properties in 8 countries. This includes loading prices, checking for ongoing offers, liaising directly with owners and property managers when rate-related issues arise, and occasionally negotiating sensitively with property owners and managers or explaining how to use our extranet.
You will work under supervision from one of our Portfolio Officers, but also liaising with our sales team to devise ad-hoc quotes.
Professional Requirements:
Fluent in English; any additional major international language is a definite plus
Excellent numeracy (advanced Excel skills are a plus)
Deep understanding of client servicing techniques and processes
Knowledge of the vacation rental industry is a plus
Excellent computer skills, especially MS Office and Photoshop
Ability to multi-task and prioritize effectively in a fast-paced environment where priorities change quickly
Desired Personal Traits:
Meticulous attention to detail
Intelligent and creative approach to problem-solving
Clear and confident phone manner
Trustworthy and honest
Customer orientation
Organized and effective
Independent and self-motivated
Outstanding presentation
Friendly, easy-going manner to fit in with our small team
Excellent interpersonal skills
Conscientious
Loyal and committed
We Value:
Luxury goods, services or travel industry experience
Proficiency in digital technologies
Understanding of true luxury (and how HNWI and UHNWI source and purchase luxury goods and services)
Excellent negotiation and networking skills
Passion to succeed, reliability and trust
Additional Information:
Home office job, no office support is offered at present
No relocation is offered
If you have what it takes, we would love to hear from you!
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